Coordinator Andermatt Experiences Hub (f/m/d)

Andermatt Swiss Alps AG; Andermatt; Remote; CHF 60,000 - 75,000; Full time

Job summary

Andermatt Swiss Alps AG in Uri, Switzerland, invites a guest-focused hospitality professional to join our team. You welcome guests, owners and visitors warmly, handle bookings, inquiries, and on-site service with a premium, service-minded approach.

You will maintain knowledge of Andermatt experiences, respond to questions about pricing, timing, and availability, and support other areas of Andermatt Experiences during busy periods.

Qualifications

• Completed vocational education or professional qualification in hospitality, tourism, travel, retail or another customer service field
• 2 to 3 years of experience in hospitality, concierge, tourism, travel sales, retail or a comparable guest-facing environment
• Detailed knowledge of Andermatt experiences, seasonal conditions and partner services
• Confident use of booking, CRM, POS, payment and basic inventory systems
• Consultative selling with clear explanation of products and practical requirements
• A proactive, composed and commercially minded service attitude
• Fluent German and English, further languages are an advantage
• Availability for weekends and peak seasons

Responsibilities

• Welcome guests, owners and visitors proactively and warmly
• Ask focused questions about group, interests and budget
• Recommend concise selection of experiences with timing, price and requirements
• Process direct bookings and payments accurately and refer specialist offers
• Record guest details, bookings, commissions and follow-ups in systems
• Prepare and serve Alpine Wellness tea and soft drinks per recipe and hygiene standards
• Present and sell ASA, Golf and tea merchandise and support stock counts
• Recognise returning owners and hand over requests outside Hub to Owner Services
• Respond professionally to service failures and complex requests
• Stay up to date on seasonal experiences, events, partner terms and hours
• Support other areas of Andermatt Experiences when needed

Skills

Consultative selling

Premium service mindset

Fluent German and English

Booking/CRM/POS knowledge

Availability for weekends

Education

Vocational education in hospitality

Tools

Booking system

CRM

POS

Inventory systems

Job description

• You welcome guests, owners and visitors proactively and warmly and quickly recognise whether they need advice, a booking, owner support, lounge hospitality or retail information.
• You ask focused questions about group, interests, activity level, weather, available time, accessibility and budget.
• You recommend a concise selection of relevant experiences and clearly explain timing, requirements, price, availability and partner responsibilities.
• You process approved direct bookings and payments accurately and refer specialist or partner-operated offers onwards.
• You record guest details, bookings, commissions and follow-ups cleanly in our systems.
• You prepare and serve our Alpine Wellness tea and soft drink offer according to our recipe, presentation and hygiene standards.
• You present and sell selected ASA, Golf and tea merchandise and support receiving, replenishment and stock counts.
• You recognise returning owners, apply approved hospitality gestures and hand over requests outside the Hub to Owner Services.
• You respond professionally to service failures and promptly escape complaints, safety concerns and complex requests.
• You stay up to date on seasonal experiences, events, weather, partner terms, operating hours and destination news.
• Where needed, you also support other areas of Andermatt Experiences.

What you bring in

• Completed vocational education or professional qualification in hospitality, tourism, travel, retail or another customer service field
• 2 to 3 years of experience in hospitality, concierge, tourism, travel sales, retail or a comparable guest-facing environment
• Detailed knowledge of Andermatt experiences, seasonal conditions and partner services
• Confident use of booking, CRM, POS, payment and basic inventory systems
• Consultative selling with clear explanation of products and practical requirements
• A feel for premium service in tea, lounge and retail, including hygiene and presentation standards
• A proactive, composed and commercially minded service attitude
• Fluent German and English, further languages are an advantage
• Availability for weekends and peak seasons