Client Experience Project Manager Europe-CIS

C390 RLG Europe B.V. (Swiss Branch); Genf; On-site; CHF 120,000 - 160,000; Full time

Job summary

Van Cleef & Arpels in Geneva is seeking a Client Experience Project Manager to coordinate regional client experience initiatives across Europe, aligning with Maison guidelines. You will oversee forecasting, stock and budget management, and deploy gifting campaigns to elevate the client experience, while collaborating with markets, suppliers and internal stakeholders.

Fluent in French and English with strong project management skills is essential.

Qualifications

• Strong project management and organizational skills.
• Fluent in French and English.
• Proficient in PowerPoint and Excel.

Responsibilities

• Coordinate regional client experience initiatives across Europe.
• Oversee forecasting, stock & budget management, operational follow-up and tooling gifting implementation.
• Develop and deploy gifting campaigns to elevate client experience.
• Coordinate with markets, suppliers and internal stakeholders on projects.
• Monitor client satisfaction and follow-up on action plans.
• Analyze client feedback and KPIs to identify improvements.
• Lead continuous improvement initiatives to enhance boutique experience.

Skills

Project management

Organizational skills

Communication

Multitasking

Bilingual French/English

Tools

PowerPoint

Excel

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have previous proven operational experience in a cross-functional and fast-paced environment, ideally within the Luxury, Retail or Hospitality sector, and have a keen interest in these industries. You possess very strong project management and organizational skills, paired with a strong attention to detail. You show proactivity, a solution-oriented mindset as well an ability to multitask and to juggle priorities. You demonstrate curiosity and adaptability in your daily work and are recognized for your excellent team spirit and collaborative attitude. You have strong communication skills and are fluent in both French & English. You are proficient in PowerPoint & Excel.

What are we expecting from you?

The role is based in Geneva, attached to the regional Retail Client department and reporting to the Client Experience Manager Europe-CIS. As a Client Experience Project Manager, you coordinate and follow-up on various regional initiatives aimed at optimizing the client experience, particularly concerning tools, gifting, hospitality and client satisfaction. Your main responsibilities include but are not limited to the following ones:

• Coordinate and execute regional client experience initiatives across Europe in line with Maison guidelines
• Oversee and optimize forecasting, stock & budget management, operational follow-up and implementation of client experience tools and gifting
• Develop and deploy gifting campaigns to elevate the client experience and contribute to streamlining the process to enhance client experience
• Coordinate with markets, suppliers and internal stakeholders in various projects & requests and support markets in implementation
• Monitor client satisfaction and follow-up on action plans
• Analyze client feedback, KPIs and insights to identify improvement opportunities
• Initiate and lead continuous improvement initiatives aimed at enhancing client satisfaction and boutique experience

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.