Client Experience Project Manager Europe-CIS

Richemont Iberia SL; Genf; On-site; CHF 90,000 - 130,000; Full time

Job summary

Van Cleef & Arpels in Geneva seeks a Client Experience Project Manager to coordinate regional initiatives across Europe, aligning with Maison guidelines and reporting to the Client Experience Manager Europe-CIS.

You will manage gifting campaigns, forecast stock and budgets, and collaborate with markets and suppliers to enhance client satisfaction. Strong PM, analytics, and communication skills are essential.

Qualifications

• Proven operational experience in cross-functional and fast-paced environments.
• Strong project management and organizational skills with high attention to detail.
• Proactive, solution-oriented with ability to multitask and prioritize.
• Curiosity and adaptability with a collaborative attitude.
• Fluent in French and English; excellent communication skills.
• Proficient in PowerPoint and Excel.

Responsibilities

• Coordinate regional client experience initiatives across Europe in line with Maison guidelines.
• Oversee forecasting, stock, and budget management; implement client experience tools and gifting.
• Develop and deploy gifting campaigns to elevate client experience.
• Coordinate with markets, suppliers and internal stakeholders on projects.
• Monitor client satisfaction and follow-up on action plans.
• Analyze client feedback and KPIs to identify improvements.
• Lead continuous improvement initiatives to enhance boutique experiences.

Skills

Project management

Cross-functional collaboration

Attention to detail

Proactivity

Multitasking

Communication

French fluency

English fluency

Tools

PowerPoint

Excel

Job description

Are you a good match?

You have previous proven operational experience in a cross-functional and fast-paced environment, ideally within the Luxury, Retail or Hospitality sector, and have a keen interest in these industries.

You possess very strong project management and organizational skills, paired with a strong attention to detail.

You show proactivity, a solution-oriented mindset as well an ability to multitask and to juggle priorities.

You demonstrate curiosity and adaptability in your daily work and are recognized for your excellent team spirit and collaborative attitude.

You have strong communication skills and are fluent in both French & English.

You are proficient in PowerPoint & Excel.

What are we expecting from you?

The role is based in Geneva, attached to the regional Retail Client department and reporting to the Client Experience Manager Europe-CIS.

As a Client Experience Project Manager, you coordinate and follow-up on various regional initiatives aimed at optimizing the client experience, particularly concerning tools, gifting, hospitality and client satisfaction.

Your main responsibilities include but are not limited to the following ones:

• Coordinate and execute regional client experience initiatives across Europe in line with Maison guidelines
• Oversee and optimize forecasting, stock & budget management, operational follow-up and implementation of client experience tools and gifting
• Develop and deploy gifting campaigns to elevate the client experience and contribute to streamlining the process to enhance client experience
• Coordinate with markets, suppliers and internal stakeholders in various projects & requests and support markets in implementation
• Monitor client satisfaction and follow-up on action plans
• Analyze client feedback, KPIs and insights to identify improvement opportunities
• Initiate and lead continuous improvement initiatives aimed at enhancing client satisfaction and boutique experience

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at theheart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.