CLIENT ADVISOR

BVLGARI; Genf; Hybrid; CHF 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Onboarding program

Collaborative workplace

Multicultural environment

Pension plan

Health insurance + meals

Training programs

Zusammenfassung

BVLGARI in Geneva, a prestigious boutique on Rue du Rhône, seeks a seasoned Client Advisor to deliver exceptional customer experiences across in-store, distant sales, and e-commerce touchpoints.

You will welcome clients, understand needs, upsell with tailored solutions, and maintain meticulous client records. Fluency in French and English is required; Italian is a plus. SAP and MS Office knowledge are valued in a dynamic, luxury environment.

Qualifikationen

• 5–10 years in a similar role, preferably luxury boutique
• Fluency in French and English; Italian is a plus
• Excellent selling skills and clienteling ability, with a client-focused mindset

Aufgaben

• Welcome all clients entering the store and guide them across in-store, distance sales and e-commerce touchpoints
• Understand and anticipate client needs to offer tailored solutions and exceed expectations
• Maintain accurate client records and develop long-lasting relationships across channels
• Upsell using appropriate techniques and contribute to achieving sales targets
• Collaborate with cross-functional teams to resolve client requests promptly and professionally

Kenntnisse

Fluent in French

Fluent in English

Italian (plus)

Strong selling skills

Clienteling experience

Multilingual capabilities

Tools

SAP

Microsoft Office

Jobbeschreibung

Founded in 1884 by Sotirio Bulgari as a single jewelry shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence.
Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism. The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewelry and watches have grown into new expressions of accessories, perfumes and luxury resorts.

In order to strengthen the team in our prestigious boutique in Geneva, Rue du Rhône, we are recruiting our future :

Acting as an ambassador of the Maison, you will provide exceptional, consistent, and seamless client experience and embody the values of the Maison and sophistication of storytelling.

Your main missions:

You welcome all clients entering the store and guide them regardless of the reason of their visit (browsing, purchase, after-sales). You understand and anticipate clients’ needs and preferences, to offer tailored solutions and exceed client expectations. You accompany the client on all touchpoints (in-store sales, distant sales, E-commerce, click & collect …) maintaining the highest standard of services.

You leverage your expertise to master Maison products knowledge, services offered to clients and develop 360° vision of the Maison activity. You partner with cross-functional teams to resolve any client requests in timely manner.

Foster sales and target achievement

Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying the adequate selling techniques (upselling, cross selling, collaboration with other CA, backoffice …). You successfully conduct and finalize sales on any touchpoint (in-store sales, distant sales, eCommerce, etc.).

Clienteling

You develop and strengthen long lasting client relationships and foster client repeat purchase on all touchpoints. You also create and cultivate a network of contact to expand potential client base.

Effectively managing your client portfolio, you maintain accurate and up-to-date client records and information in dedicated system (data capture, qualitative and quantitative follow-up). You ensure an adequate number of contacts per client within a seamless client communication across all channels (phone, email, short message…) redacting relevant and personalized reach out. You adopt and master all “digital” tools that engage with clients inside and outside of the store (private appointment follow-up, stock inventory, wishlist, personalized catalogue, pre order proposal …) and optimize clienteling tasks.

Store Operations & Processes

You contribute fully to the operational and administrative aspects in support of the store. You perform and contribute to regular back-office operations such as data entry, product receiving, daily closures, stock counting, AFSS processing. You handle perfectly stock tools, process and flow (reservation management, transfers).

Your Background

You have at least 5 to 10 years of working experience in a similar position, ideally in a high-end luxury boutique.

Passionate by the jewelry, watches, and accessories, you have excellent selling skills. You have developed an excellent networking and you are able to build truthful relationships with your clients and team. You easily use Microsoft Office suite and have strong knowledge of SAP. Finally, you are fluent in French and in English; Italian is a great plus, and any other languages would be a distinct advantage.

Client-focused and team player, you strive to discover your client needs and guide them with passion across the Brand. Sales-driven, your excellent communication skills allow you to perform in your daily activities and maintain effective relationship with customers. You are flexible and rigorous, and you work in an organized and structure manner even in case of multitasking. You create a positive and harmonious work environment.

• A comprehensive onboarding program designed to ensure a smooth and welcoming integration from day one, with dedicated time for team introductions and immersion in our environment
• A supportive, dynamic, and collaborative workplace culture where every voice is heard and valued
• A truly multicultural and international environment, ideal for broadening perspectives and developing a global professional network
• An attractive pension scheme (LPP) along with employer contributions to health insurance premiums and meal expenses
• Access to a broad portfolio of training programs, spanning technical, interpersonal, and leadership development

This position is open to all talents, and we are committed to upholding the values of diversity, inclusion, and equal opportunity.