Client & Retail Solutions Manager

JP04 Richemont Japan LLC; Schweiz; On-site; CHF 140,000 - 180,000; Full time

Job summary

Richemont seeks a Client & Retail Solutions Manager in Plan-les-Ouates to lead the Omnichannel transformation. You will define the strategic vision and drive the global roadmap for clienteling, CRM, and in-store digital tools, ensuring seamless integration across boutiques.

The role requires 10+ years in digital/retail solution management within luxury; fluency in English and French; and strong leadership to align diverse groups with business goals.

Qualifications

• Master's degree in a relevant field is required.
• Strong track record in digital/retail solution management and transformations.
• Fluent English and French with ability to communicate to diverse audiences.

Responsibilities

• Define and drive the Client and digital in-store solutions roadmap aligned with commercial goals.
• Lead a multi-year retail transformation program across geographies.
• Ensure boutique experiences integrate business needs with advanced technologies.
• Develop governance, monitor KPIs, and report on outcomes.
• Coordinate global projects with budgets, timelines and interdependencies.
• Drive change management and training to enable rapid adoption.

Skills

Omnichannel retail operations

Clienteling CRM systems

Salesforce

Jira

Power BI

Agile/Scrum

Leadership

Change management

Stakeholder management

Data-driven decision making

Education

Master’s degree in Business Administration, IT, Marketing or related field

Tools

Salesforce

Jira

Power BI

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

CLIENT & RETAIL SOLUTIONS MANAGER

Plan-les-Ouates

CDI

FOR THOSE WHO SEEK EXCELLENCE

Join one of the most respected Maisons in fine watchmaking where excellence is both a given and a never‑ending quest. Play your part in driving our collective success.

YOUR ROLE

As Client & Retail Solutions Manager, reporting to the Head of Client & Omnichannel Solutions, you will be at the heart of the Maison's Omnichannel transformation and global growth. You will define the strategic vision and drive the roadmap for our global Client and digital in‑store solutions.

This high‑profile role will require you to take charge of a strategic multi‑year retail transformation program. Working in close collaboration with senior Maison and Group stakeholders, you will ensure the evolution of our boutique experience, making sure it combines business needs with cutting‑edge technologies and reflects the Maison's standards of excellence.

PLAYING YOUR PART

STRATEGY, ROADMAP & SOLUTION OWNERSHIP

• You will formulate, execute and advocate for the Maison’s Client and digital in‑store solutions roadmap, ensuring alignment with strategic commercial objectives
• You will act as the primary subject matter expert and key point of contact on client and retail technology, ensuring all digital tools (CRM, clienteling, in‑store apps) integrate seamlessly to deliver an unparalleled boutique experience
• You will partner closely with Group transversal teams to champion the Maison's specific functional requirements and monitor the delivery
• You will establishand monitor key business metrics and project KPIs to track, analyze, and report on the concrete business impact of digital initiatives

STRATEGIC PROGRAM & PROJECT MANAGEMENT

• You will directa multi-year, strategic Transformation Program for the Maison aimed at fully modernizing the retail and client solutions landscape
• You will put in placea robust governance framework, driving consistent progress monitoring, risk management, and the achievement of business outcomes
• You will translatecomplex business and boutique needs into clear, scalable functional, process, data, and technology specifications
• You will coordinatecomplex, global projects by managing scopes, budgets, resources, timelines, and interdependencies

STAKEHOLDER ALIGNMENT & CHANGE MANAGEMENT

• You will cultivatetrust and secure buy‑in from senior leadership across different geographies and corporate functions within both the Maison and the Richemont Group
• You will drivecomprehensive change management, communication, and training strategies to ensure rapid, seamless adoption of new tools and retail processes worldwide
• You will facilitateexecutive‑level decision‑making by delivering clear, data‑driven insights, proactive risk mitigation plans, and transparent progress reports

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require:

• A Master’s degree in Business Administration, IT, Marketing or related field
• Solid experience (10+ years) in digital/retail solution management and technology transformations, with a proven track record in leading complex programs, ideally in the watchmaking or luxury industry
• Extensive knowledge of Omnichannel & Retail Operations, clienteling, CRM systems, digital in‑store tools, e‑commerce and cross‑domain architecture
• Proven experience partnering with and managing external agencies and global transversal teams
• Ability to synthesize complex business, data, and technical concepts for diverse audiences
• Exceptional leadership, change agent, strong decision‑making, strategic and pragmatic
• Advanced Program & Project Management (Agile/Scrum), proficiency with Salesforce, Jira, PowerBI
• Fluency in English and French

Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.

#Richemont #WeCraftTheFuture