Client Experience Project Lead — Europe-CIS

Van Cleef & Arpels; Genf; On-site; CHF 90,000 - 120,000; Full time

Job summary

Van Cleef and Arpels in Geneva, within the regional Retail Client department, seeks a Client Experience Project Manager to coordinate regional initiatives focused on tools, gifting, hospitality and client satisfaction.

You will report to the Client Experience Manager Europe-CIS and collaborate with markets, suppliers and internal stakeholders to optimize forecasting, stock, budgets and boutique experiences.

Qualifications

• You have previous proven operational experience in a cross-functional and fast-paced environment, ideally within the Luxury, Retail or Hospitality sector, and have a keen interest in these industries.
• You possess very strong project management and organizational skills, paired with a strong attention to detail.
• You show proactivity, a solution-oriented mindset as well an ability to multitask and to juggle priorities.
• You demonstrate curiosity and adaptability in your daily work and are recognized for your excellent team spirit and collaborative attitude.
• You have strong communication skills and are fluent in both French & English.

Responsibilities

• Coordinate and execute regional client experience initiatives across Europe in line with Maison guidelines
• Oversee and optimize forecasting, stock & budget management, operational follow-up and implementation of client experience tools and gifting
• Develop and deploy gifting campaigns to elevate the client experience and contribute to streamlining the process to enhance client experience
• Coordinate with markets, suppliers and internal stakeholders in various projects & requests and support markets in implementation
• Monitor client satisfaction and follow-up on action plans
• Analyze client feedback, KPIs and insights to identify improvement opportunities
• Initiate and lead continuous improvement initiatives aimed at enhancing client satisfaction and boutique experience

Skills

Project management

Organizational skills

Proactivity

Multitasking

Curiosity

Team spirit

Communication

French

English

PowerPoint

Excel

Tools

PowerPoint

Excel

Job description

Van Cleef and Arpels in Geneva, within the regional Retail Client department, seeks a Client Experience Project Manager to coordinate regional initiatives focused on tools, gifting, hospitality and client satisfaction.

You will report to the Client Experience Manager Europe-CIS and collaborate with markets, suppliers and internal stakeholders to optimize forecasting, stock, budgets and boutique experiences.