Hospitality & Facilities Lead – Guest Experience & Operations

Van Cleef & Arpels; Genf; On-site; CHF 110,000 - 170,000; Full time

Job summary

Van Cleef & Arpels is seeking a Hospitality & Visitor Experience leader to manage brand image, occupant comfort, and reception excellence across all Swiss sites. You will oversee internal and external guest experiences, supplier teams, and cross-site service standards with a focus on luxury, care, and knowledge sharing.

You will collaborate with Real Estate, Security, and Technical Facilities, manage budgets, procurement, and events, and drive creativity to elevate every employee and guest

Responsibilities

• Hospitality & Visitor Experience Management (Internal & External)
• Service Excellence: Define and uphold consistent reception and service standards across all Swiss sites, rooted in care, benevolence, and knowledge sharing.
• Provider Management: Lead, train, and oversee outsourced reception, front desk, and concierge teams, ensuring luxury service standards and SLA compliance.
• On-Site Experience: Maintain impeccable, welcoming, and thoughtfully arranged workplaces and meeting areas.
• Operational Coordination & Cross-Functional Collaboration
• Internal Partnerships: Coordinate with Real Estate and Security on site planning, visitor flows, access, and emergency procedures.
• General Services: Oversee mail, supplies, catering, shared areas, and light maintenance with a creative, sustainable approach.
• Events & VIP Visits: Coordinate logistics and hospitality for internal events and VIP visits across all sites.
• Budgetary & Administrative Management
• Budget Management: Build, monitor, and optimize the General Services and Hospitality budget across Switzerland.
• Procurement Administration: Manage POs, invoices, and monthly and annual closings using Group tools, including SAP.
• Sourcing & Negotiation: Support tenders and RFPs with Procurement, and negotiate contracts to balance quality and cost.
• Partner with the Technical Facilities Coordinator: they lead infrastructure and technical maintenance , while you oversee hospitality and occupant services.
• Bring creativity, attention to detail, and a passion for hospitality to enhance every employee and guest experience.

Job description

Van Cleef & Arpels is seeking a Hospitality & Visitor Experience leader to manage brand image, occupant comfort, and reception excellence across all Swiss sites. You will oversee internal and external guest experiences, supplier teams, and cross-site service standards with a focus on luxury, care, and knowledge sharing.

You will collaborate with Real Estate, Security, and Technical Facilities, manage budgets, procurement, and events, and drive creativity to elevate every employee and guest