BMC Helix ITSM Integrations Architect

Allps GmbH

Zürich

On-site

CHF 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Remote work

Competitive salary

International projects

Career growth

Job summary

Allps GmbH is seeking a skilled BMC Helix ITSM Integration Specialist to design and implement integrations between enterprise backup platforms and BMC Helix. The role supports a remote, full-time position with exposure to international clients and projects.

The ideal candidate will have 5+ years of hands-on BMC Helix ITSM experience, strong ITSM process knowledge, and expertise in automation to enhance incident management, CMDB synchronization, and operational visibility.

Qualifications

Minimum 5+ years hands-on experience with BMC Helix ITSM.
Proven experience with Incident Management and CMDB modules.
Strong knowledge of ITSM processes (Incident, Problem, Change, Service Request).
Experience integrating enterprise apps using REST APIs, web services, or middleware.
Experience designing workflow and runbook automation.
ITIL knowledge; certifications welcomed.

Responsibilities

Design and implement integrations between backup platforms and BMC Helix.
Automate incident creation and ticket lifecycle management.
Configure and maintain CMDB synchronization to ensure accurate asset data.
Design dashboards and reports to monitor incidents, integrations, and service performance.
Collaborate with infrastructure and operations teams to streamline ITSM workflows.
Troubleshoot and optimize integration performance and automation.