Bilingual Customer Care & Incident Coordinator

Philips; Horgen; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Philips is seeking a Customer Service Support Officer (all genders) based in Horgen, Switzerland. This role involves managing service incident reports, coordinating technicians, and ensuring outstanding customer service.

The ideal candidate will have excellent communication skills in French and Italian, along with a solid background in customer service. Join a team dedicated to making a difference in healthcare.

Qualifikationen

• Excellent written and spoken communication skills in French and Italian.
• Hands-on experience in customer service.
• Proficiency in MS Office and ideally in Salesforce or SAP.

Aufgaben

• Manage service cases, ensuring timely resolution.
• Process incident reports and coordinate service engineers.
• Provide telephone and digital assistance to customers.

Kenntnisse

Communication in French

Communication in Italian

Proficiency in German

Proficiency in English

Customer service experience

MS Office proficiency

Salesforce/Servicemax or SAP knowledge

Jobbeschreibung

Philips is seeking a Customer Service Support Officer (all genders) based in Horgen, Switzerland. This role involves managing service incident reports, coordinating technicians, and ensuring outstanding customer service.

The ideal candidate will have excellent communication skills in French and Italian, along with a solid background in customer service. Join a team dedicated to making a difference in healthcare.