Global Customer Success & Export Coordinator

EMS - Electro Medical Systems; Nyon; Vor Ort; CHF 80.000 - 110.000; Vollzeit

Zusammenfassung

EMS - Electro Medical Systems is seeking a Customer Service & Export Coordinator in Nyon, Switzerland to guide orders from confirmation to delivery. You will manage shipments, invoicing, and export documentation, ensuring compliance with Swiss and international regulations while collaborating with Sales, Marketing, and R&D.

The role requires hands-on experience in export administration and order management, strong ERP skills, and fluency in French, English, and German.

Qualifikationen

• Hands-on experience in customer service, export administration, or order management.
• Solid knowledge of export documentation and procedures.
• Comfortable working in ERP systems, with strong organizational skills.
• A genuine customer-first mindset, attention to detail, and a talent for building trust.
• Prior experience in the medical device or life sciences industry is an asset.
• Familiarity with Incoterms is an asset.
• Fluent in French, English, and German, written and spoken, with the confidence to manage international customer relationships daily.

Aufgaben

• Receive and confirm customer orders, keep the ERP and customer database accurate and up to date.
• Track deadlines and shipments proactively to ensure orders are delivered on time.
• Own the customer relationship end to end: shipments, invoicing, deadlines, claims, and returns of goods.
• Build genuine, long-term relationships of trust with customers, and handle their requests with care and responsiveness.
• Issue commercial and proforma invoices.
• Prepare and manage export documentation, including E-dec declarations, EUR1 movement certificates, Certificates of Origin, letters of credit, and ATA carnets.
• Ensure all export operations comply with Swiss and international regulations governing sensitive goods and technologies.
• Maintain accurate archiving of order and export files in line with company and regulatory requirements.

Kenntnisse

Customer service

Export administration

Order management

ERP systems

Attention to detail

Relationship building

Incoterms knowledge

French-English-German language

Medical device industry knowledge

Tools

ERP software

Jobbeschreibung

EMS - Electro Medical Systems is seeking a Customer Service & Export Coordinator in Nyon, Switzerland to guide orders from confirmation to delivery. You will manage shipments, invoicing, and export documentation, ensuring compliance with Swiss and international regulations while collaborating with Sales, Marketing, and R&D.

The role requires hands-on experience in export administration and order management, strong ERP skills, and fluency in French, English, and German.