Customer Service Support Officer (all genders)

Philips; Horgen; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

Philips is seeking a Customer Service Support Officer (all genders) based in Horgen, Switzerland. This role involves managing service incident reports, coordinating technicians, and ensuring outstanding customer service.

The ideal candidate will have excellent communication skills in French and Italian, along with a solid background in customer service. Join a team dedicated to making a difference in healthcare.

Qualifikationen

• Excellent written and spoken communication skills in French and Italian.
• Hands-on experience in customer service.
• Proficiency in MS Office and ideally in Salesforce or SAP.

Aufgaben

• Manage service cases, ensuring timely resolution.
• Process incident reports and coordinate service engineers.
• Provide telephone and digital assistance to customers.

Kenntnisse

Communication in French

Communication in Italian

Proficiency in German

Proficiency in English

Customer service experience

MS Office proficiency

Salesforce/Servicemax or SAP knowledge

Jobbeschreibung

Job Title

Customer Service Support Officer (all genders)

Job Description

As a Customer Service Support Officer (all genders), you will be responsible for managing and processing service incident reports, coordinating service technicians, and providing outstanding customer support. You play a key role in ensuring customer satisfaction and maintaining efficient operations.

You will be part of the Customer Care Center team in Horgen or Gland and occasionally travelling between these two locations. You will report to the Customer Care Center Manager Alps.

Your Responsibilities

• End-to-end ownership of service cases, ensuring timely resolution and acting as the key coordination point between customers, service engineers, and internal stakeholders.
• Receiving, forwarding, and administratively processing incident reports and coordinating the appropriate service engineers during office hours (8:00 – 17:30h).
• Actively supporting our team by providing telephone and digital assistance to our demanding customers primarily in French, as well as in Italian and occasionally in German and English.
• Collaborating with our service managers and the contracts department.
• Ensuring correct invoicing based on contract entitlements and service delivery.
• In this multi-skilled role, you are combining case intake, coordination, and administrative processing.

This job is a great fit for you if you have

• Excellent written and spoken communication skills in French and Italian; proficiency in German and English is a strong plus.
• A solid commercial background and hands‑on experience in customer service.
• Proficiency in MS Office, and ideally in Salesforce/Servicemax or SAP.
• An independent, structured, and customer-oriented approach combined with excellent communication skills.
• High level of flexibility, commitment, and a hands‑on mentality.
• Willingness to travel between our two office locations as well as willingness to working during fixed office hours.
• A conscientious, responsible, and above all team‑oriented working style.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in‑person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.