Automotive Service Advisor (50-80%) - Flexible, Team-Oriented

Two.jobs GmbH; Männedorf; On-site; CHF 33,000 - 50,000; Part time

Benefits offered by this job

Family-like working environment

5 weeks vacation

Flat hierarchies

Job summary

happy-netz is expanding its Aufdorf Garage Männedorf team with a Customer Service Advisor / Service Advisor (m/f/d) 50–80% to start 01.01.2027 or by arrangement. The role focuses on guiding customers through service processes, creating estimates, and coordinating vehicle handovers in a modern, family-like environment.

Ideally you have completed training as a customer service advisor and bring automotive service experience, a friendly, customer-oriented attitude, and solid IT skills.

Qualifications

• Completed training as a customer service advisor.
• Experience in customer service in the automotive industry.
• Team player with resilient and reliable work style.
• Friendly, customer-oriented demeanor.
• Fluent IT systems usage.

Responsibilities

• Professional support of our customers throughout the entire service process, from appointment scheduling to vehicle handover
• Recording and processing of workshop orders up to billing
• Ensuring a smooth order process as well as optimal utilization of the mechanics
• Identifying customer needs and advising on suitable additional services and service offers
• Creating cost estimates for customers and orders for the workshop
• Ensuring high customer satisfaction
• Coordinating replacement vehicles
• Compiling invoices including competent explanations to customers

Skills

Team player

Resilient

Reliable and quality-oriented

Customer service experience

Driver's license B

Education

Customer service training

Job description

happy-netz is expanding its Aufdorf Garage Männedorf team with a Customer Service Advisor / Service Advisor (m/f/d) 50–80% to start 01.01.2027 or by arrangement. The role focuses on guiding customers through service processes, creating estimates, and coordinating vehicle handovers in a modern, family-like environment.

Ideally you have completed training as a customer service advisor and bring automotive service experience, a friendly, customer-oriented attitude, and solid IT skills.