Customer Service Consultant / Service Advisor (m/f/d) 50 – 80%

Two.jobs GmbH; Männedorf; On-site; CHF 33,000 - 50,000; Part time

Benefits offered by this job

Family-like working environment

5 weeks vacation

Flat hierarchies

Job summary

happy-netz is expanding its Aufdorf Garage Männedorf team with a Customer Service Advisor / Service Advisor (m/f/d) 50–80% to start 01.01.2027 or by arrangement. The role focuses on guiding customers through service processes, creating estimates, and coordinating vehicle handovers in a modern, family-like environment.

Ideally you have completed training as a customer service advisor and bring automotive service experience, a friendly, customer-oriented attitude, and solid IT skills.

Qualifications

• Completed training as a customer service advisor.
• Experience in customer service in the automotive industry.
• Team player with resilient and reliable work style.
• Friendly, customer-oriented demeanor.
• Fluent IT systems usage.

Responsibilities

• Professional support of our customers throughout the entire service process, from appointment scheduling to vehicle handover
• Recording and processing of workshop orders up to billing
• Ensuring a smooth order process as well as optimal utilization of the mechanics
• Identifying customer needs and advising on suitable additional services and service offers
• Creating cost estimates for customers and orders for the workshop
• Ensuring high customer satisfaction
• Coordinating replacement vehicles
• Compiling invoices including competent explanations to customers

Skills

Team player

Resilient

Reliable and quality-oriented

Customer service experience

Driver's license B

Education

Customer service training

Job description

Customer Service Advisor / Service Advisor (m/f/d) 50 – 80%

happy-netz is one of the largest garage networks for the brands Audi, VW, Skoda, and Garage Plus in German-speaking Switzerland, currently with nine locations. The network, anchored on the right side of Lake Zurich, has been privately owned since 1986 and is well established in the region. The organizational structure offers the advantages and opportunities of a large group, combined with the autonomy, flexibility, and individuality of a smaller company at each location.

The Aufdorf Garage Männedorf is the competence center for VW passenger cars on the right side of Lake Zurich. We are an innovative company with modern infrastructure. To strengthen our team in Männedorf, we are looking for a motivated and team-oriented Customer Service Advisor / Service Advisor (m/f/d) 50 – 80%, starting on 01.01.2027 or by arrangement.

Your area of responsibility

• Professional support of our customers throughout the entire service process, from appointment scheduling to vehicle handover
• Recording and processing of workshop orders up to billing
• Ensuring a smooth order process as well as optimal utilization of the mechanics
• Identifying customer needs and advising on suitable additional services and service offers
• Creating cost estimates for customers and orders for the workshop
• Ensuring high customer satisfaction
• Coordinating replacement vehicles
• Compiling invoices including competent explanations to customers

Your backpack

For this exciting and varied role, you bring a completed training as a customer service advisor or experience in customer service in the automotive industry.

If you can also demonstrate the following, you are our candidate:

• Team player and resilient
• Reliable and quality-oriented working style
• Friendly demeanor and customer-oriented attitude
• Driver's license category B
• Proficient in using IT systems
• Technical understanding
• Flexibility to take on holiday replacements in a full-time capacity

What you can expect from us

• Family-like working environment
• Varied and challenging work
• Modern remuneration and social benefits
• 5 weeks of vacation
• Flat hierarchies