Assistant Store Manager - Zurich

Golden Goose; Zürich; On-site; CHF 60,000 - 80,000; Full time

Job summary

Golden Goose in Zurich is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional customer experiences and achieving sales targets. You will lead a team, train colleagues, and ensure brand standards are upheld in a fast-paced luxury retail environment.

Fluency in German and English, strong communication, and a collaborative mindset are essential. You will contribute to inventory, CRM activities, and store operations while representing the brand's heritage and

Responsibilities

• Collaborate with Store Manager to achieve sales objectives using strategies and omni-channel tools.
• Guide the team to meet commercial targets and uphold qualitative standards.
• Participate in sales process, provide product details, upsell and cross-sell.
• Enhance customer satisfaction; build personalized experiences; register clients in Golden App.
• Coordinate clienteling activities with CRM department.
• Act as brand ambassador, share heritage and product insights.
• Contribute to store presentation and visual standards to boost sales.
• Provide post-training follow-up on brand, products, operations, and soft skills.
• Ensure staff are groomed, welcoming, and prepared on product and brand identity.
• Assist in staffing decisions and recruiting in line with company standards.
• Supervise store activities to achieve objectives and adhere to SOP.
• Ensure GDPR compliance, governance and health & safety rules.
• Manage stock and backroom including goods receiving and stock takes.
• Adopt IT tools (Golden App, Salesforce, Xstore, Stealth) and train staff.

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Description

We are looking for a passionate talent to build our customer experience.

The candidate will join the store team located in Zurich.

The position will report directly to the Store Manager.

MISSION

The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.

Essential Duties And Responsibilities

• Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI’s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
• Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
• Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
• Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
• Ensure that the team proactively manage clienteling activities in coordination with CRM department;
• Acting as a brand ambassador, conveys the brand’s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
• Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
• Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
• Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
• Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
• Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place;
• Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
• Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.

Key Requirements

• Fluency in German and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales background: previous experience preferably in retail sector in similar role
• Strong communication skills, with the ability to listen actively and engage thoughtfully
• A problem solver who can identify issues, evaluate solutions, and make informed decisions
• A team player who values collaboration and can work towards common goals
• Effective time management, prioritizing tasks efficiently
• Location: Zurich

Please be informed that if your profile aligns with the role's requirements, Golden Goose may rely on one of our recruiting partners to reach out to you. For details on how we process your personal data, please refer to our Privacy Policy: https://iaagmj.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/GG/pages/20039 Should you need any futher information, please feel free to get in touch [e-mail].

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.