Sneaker Maker - St. Moritz

Golden Goose Group; Sankt Moritz; On-site; CHF 65,000 - 95,000; Full time

Job summary

Golden Goose in St. Moritz seeks a passionate Sneaker Maker to co-create personalized GG pieces and connect with clients through a tailored in-store experience.

You will guide clients, maintain our branding storytelling, and support sales via cross-selling while ensuringGDPR and safety standards. Proficiency in German and English, plus artistic hand-drawing skills, is required.

Qualifications

• Fluency in German and English. Additional language knowledge will be considered as a plus.
• Sales experience in retail or customer service is a plus.
• Problem solving and time management skills.
• Artistic skills and hand-drawing abilities (markers, watercolor, acrylic, minor embroidery and basic sewing).
• Empathy, strong communication and interpersonal skills; teamwork orientation.
• Flexibility to adapt to evolving business and customer needs.
• High school degree (design field is preferable).

Responsibilities

• Co-create personalized GG products with clients using drawing and illustration techniques.
• Guide clients through a unique co-creation experience, upholding brand values and storytelling.
• Support sales with cross-selling and up-selling; assist in pre-sale and post-sale activities including inventory and loyalty efforts.
• Ensure customers are registered on the Golden App for effective segmentation.
• Maintain the co-creation area per visual merchandising standards.
• Assist with store operations, openings/closings, inventory, GDPR and health & safety compliance.
• Utilize IT and digital tools (Golden App, Salesforce, Xstore, Stealth) to improve processes.

Skills

Fluency in German

Fluency in English

Sales experience

Problem solving

Time management

Empathy & communication

Team player

Education

High school degree (design field preferable)

Tools

Golden App

Sales Force

Xstore

Stealth

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

DESCRIPTION

We are looking for a passionate talent to build our customer experience.

MISSION

The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers, it is an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;

Guide clients through a unique co-creation experience, maintaining the brand’s values and storytelling throughout their journey in the store;

Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store’s operations;

Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;

Maintain the co-creation area in good conditions adhering to our visual merchandising standards;

Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;

Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

KEY REQUIREMENTS

Fluency in German and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.

Sales Experience: previous experience preferably in retail/ Customer service sector is considered as a plus.

Problem solving and time management skills

Artistic skills and hand-drawings abilities (marker, watercolor, acrylic painting, little embroidery and basic sewing skills)

Empathy, solid communication and interpersonal skills, strong team attitudes

Flexibility to adapt to the evolving needs of the business and our customers.

High school degree at least (design field is preferable)

Location: St. Moritz

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives.Because people are at the heart of everything we do.