Store Operations Manager Vollzeit F/M/D - Zurich Flagship

Moncler; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Moncler seeks a Store Operations Manager in Zurich to lead operational support, optimize performance, and assist the sales team in maximizing store results. You will oversee stock, back-of-house activities, and compliance with store procedures, while driving efficiency and client satisfaction.

The role requires strong leadership, inventory expertise, and fluency in Swiss German and English, with a passion for luxury retail excellence and team development.

Qualifications

• Initial managerial experience in luxury/retail environments; international experience is a plus.
• Degree or specialization in retail management, financial operations, after-sales service, or customer relationship management is appreciated.
• Strong expertise in inventory management and back-of-house operations.
• Team leadership, recruitment, and talent development capabilities.
• Fluent in Swiss German and English; additional languages are advantageous.

Responsibilities

• Deliver exceptional after-sales service by handling returns and complaints empathetically while driving loyalty and sales.
• Define and monitor KPIs to optimize results and achieve operational excellence.
• Ensure compliance with internal policies and smooth day-to-day operations.
• Implement and continuously improve processes for efficient workflows.
• Oversee stock replenishment, inventory tracking, and supply management.
• Manage Back of House: shipments, stock management, and a clean, safe workspace.
• Coordinate team efforts and clearly assign responsibilities to achieve objectives.
• Ensure all equipment and IT tools essential to boutique performance are functioning.

Skills

Team leadership

Recruitment

Talent development

Inventory management

Operational excellence

MS Office

Payment systems

Customer service

Fluent in Swiss German

English fluency

Education

Retail management degree or equivalent

Tools

MS Office

Inventory management software

Payment systems

Job description

Overview

Moncler is currently looking for a Store Operations Manager to join the teams in its Zurich Flagship store.

The Store Operations Manager is responsible for overseeing all operational support activities and processes to ensure they are executed efficiently and on time. The role involves leading the team to meet and exceed objectives, supporting the sales team to maximize store performance, managing and maintaining store assets, and ensuring compliance with all store procedures.

Your Impact

• Deliver exceptional after-sales service by managing returns, exchanges, and customer complaints with empathy and efficiency, while turning each interaction into an opportunity for client loyalty and additional sales.


• Define and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence.


• Ensure compliance with internal policies and guarantee smooth, compliant day-to-day operational management.


• Implement and continuously improve operational processes to maintain efficient and streamlined workflows.


• Oversee stock replenishment, inventory tracking, and supply management to maintain optimal inventory levels while minimizing shortages and overstock situations.


• Manage the Back of House by coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace. Strategically position products to maximize efficiency, support sales, and enhance the client experience.


• Organize and coordinate team efforts, clearly assigning responsibilities and ensuring objectives are achieved through a collaborative approach.


• Ensure all equipment and IT tools essential to boutique performance are functioning properly.

Qualifications

• Successful initial experience in a managerial role, ideally within structured luxury or retail organizations. International experience is considered a plus.


• Degree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated.


• Strong expertise in inventory management.


• Team leadership, recruitment, and talent development capabilities.


• Fluent in the Swiss German and English; additional languages are an advantage.


• Strong digital mindset, with excellent knowledge of Microsoft Office and proven experience using payment and inventory management systems.


• Motivated to grow and develop within the organization.

“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”