Store Operations Manager Vollzeit F/M/D - Zurich Flagship

UNAVAILABLE; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Moncler in Zürich is seeking a Store Operations Manager for the Zurich Flagship to lead operational support, safeguard brand standards, and drive top-store performance. You will manage stock, streamline processes, and mentor the team to ensure an outstanding client experience in German and English.

Fluency in Swiss German and English is required; experience in luxury retail and strong digital skills with MS Office are advantageous for successful daily operations.

Qualifikationen

• Managerial experience in luxury or retail environments is preferred.
• A degree/specialization in retail management, financial operations, after-sales, or CRM is appreciated.
• Strong expertise in inventory management.
• Team leadership, recruitment, and talent development capabilities.
• Fluent in Swiss German and English; additional languages are an advantage.
• Strong digital mindset with MS Office and experience with payment/inventory systems.

Aufgaben

• Deliver exceptional after-sales service by handling returns, exchanges, and complaints with empathy and efficiency, turning interactions into loyalty and sales opportunities.
• Define and monitor KPIs to optimize results and drive operational excellence.
• Ensure compliance with internal policies and smooth, day-to-day operations.
• Implement and continuously improve operational processes for efficient workflows.
• Oversee stock replenishment, inventory tracking, and supply management to maintain optimal levels.
• Manage Back of House: coordinate shipments, stock management, and a clean, safe workspace; position products for sales.
• Organize team efforts with clear delegation to achieve objectives.
• Ensure all equipment and IT tools essential to boutique performance are functioning.

Kenntnisse

Leadership

Inventory management

MS Office

Retail operations

Customer service

Bilingual German/English

Ausbildung

Degree in retail management or related

Tools

Inventory management systems

Payment systems

Jobbeschreibung

Overview

Moncler is currently looking for a Store Operations Manager to join the teams in its Zurich Flagship store.

The Store Operations Manager is responsible for overseeing all operational support activities and processes to ensure they are executed efficiently and on time. The role involves leading the team to meet and exceed objectives, supporting the sales team to maximize store performance, managing and maintaining store assets, and ensuring compliance with all store procedures.

Your Impact

As the operational backbone of the boutique, you will contribute to a seamless and high-quality client experience by ensuring a dynamic, organized environment where every detail matters.

• Deliver exceptional after-sales service by managing returns, exchanges, and customer complaints with empathy and efficiency, while turning each interaction into an opportunity for client loyalty and additional sales.
• Define and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence.
• Ensure compliance with internal policies and guarantee smooth, compliant day-to-day operational management.
• Implement and continuously improve operational processes to maintain efficient and streamlined workflows.
• Oversee stock replenishment, inventory tracking, and supply management to maintain optimal inventory levels while minimizing shortages and overstock situations.
• Manage the Back of House by coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace. Strategically position products to maximize efficiency, support sales, and enhance the client experience.
• Organize and coordinate team efforts, clearly assigning responsibilities and ensuring objectives are achieved through a collaborative approach.
• Ensure all equipment and IT tools essential to boutique performance are functioning properly.

Qualifications

• Successful initial experience in a managerial role, ideally within structured luxury or retail organizations. International experience is considered a plus.
• Degree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated.
• Strong expertise in inventory management.
• Team leadership, recruitment, and talent development capabilities.
• Fluent in the Swiss German and English; additional languages are an advantage.
• Strong digital mindset, with excellent knowledge of Microsoft Office and proven experience using payment and inventory management systems.
• Motivated to grow and develop within the organization.

“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”