Assistant Restaurant Manager — Luxury Hotel, Geneva

Mandarin Oriental; Genf; On-site; CHF 80,000 - 120,000; Full time

Benefits offered by this job

MOstay benefits

Health & Colleague Wellness

Daily staff meals

Job summary

Mandarin Oriental Geneva is seeking an Assistant Restaurant Manager to join the Ottolenghi team. The role supports the Restaurant Manager in delivering exceptional service, maintaining HACCP standards, and supervising a team of ~20 staff.

You will ensure guest satisfaction, train servers on the Infrasis POS, and help manage daily restaurant operations with a focus on luxury guest experiences.

Qualifications

• Passion for service and attention to detail.
• Previous management and service experience in a luxury hotel or fine dining environment preferred.
• Team spirit, curiosity and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Fluency in English and French; another European language is a plus.
• A valid Swiss work permit or EU passport.

Responsibilities

• Participate in the development of schedules based on planned activity.
• Have knowledge and skills of the Infrasis POS; train/assist servers; apply controls.
• Assist subordinates in service.
• Ensure customer satisfaction by visiting guests during meals.
• Forward comments on food and service to the Restaurant Manager and Chef Ottolenghi.
• Respond to specific customer requests as necessary.
• Handle customer complaints and comments.
• Demonstrate interpersonal skills to build customer loyalty.
• Adhere to Mandarin Oriental principles set out in Our Commitments.

Skills

Service excellence

Team leadership

Communication

Flexibility

Bilingual EN/FR

Infrasis POS

Tools

Infrasis POS

Job description

Mandarin Oriental Geneva is seeking an Assistant Restaurant Manager to join the Ottolenghi team. The role supports the Restaurant Manager in delivering exceptional service, maintaining HACCP standards, and supervising a team of ~20 staff.

You will ensure guest satisfaction, train servers on the Infrasis POS, and help manage daily restaurant operations with a focus on luxury guest experiences.