Gouvernant(e) d'Etages du soir

Mandarin Oriental Group; Genf; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Learning & Development

MOstay

Health & Colleague Wellness

Daily meals provided at staff dining

Zusammenfassung

Mandarin Oriental, Geneva is seeking a Floor Supervisor for the Housekeeping Team. The role reports to the Head Housekeeper and focuses on maintaining exemplary cleanliness and hospitality standards in a 5-star luxury environment along the Rhône banks.

Ideal candidates bring housekeeping experience, strong communication, and a proactive, adaptable attitude. Swiss work authorization is required and a commitment to exceptional guest service is essential.

Qualifikationen

• Previous experience in housekeeping.
• Excellent communication and customer service skills.
• Valid Swiss work permit or European passport.

Aufgaben

• Maintain cleanliness standards.
• Distribute and control keys.
• Handle lost property.
• Respond promptly to customer requests.
• Ensure safety by keeping corridors and offices tidy and clear for emergency exits.
• Report suspicious behavior or objects to management.
• Participate in training of new subordinates and ongoing training.
• Ensure smooth shift transitions and plan workload.
• Organize the work of subordinates.
• Welcome and serve guests according to 5-star hospitality standards and Mandarin Oriental expectations.
• Address customer complaints per LQE procedure and refer to management.
• Apply and uphold Mandarin Oriental commitments.

Kenntnisse

Team spirit

Communication skills

Flexibility

Learning attitude

Jobbeschreibung

Mandarin Oriental, Geneva is looking for a Floor Supervisor to join our Housekeeping Team.

Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

We invite you to become a Fan of the Exceptional.

Mandarin Oriental, Geneva

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Geneva, ideally located on the banks of the Rhône River, is a true landmark combining timeless Swiss elegance with Mandarin Oriental’s renowned hospitality. With 181 rooms and suites, exceptional restaurants, and a passionate team of professionals, the hotel embodies our mission to transform the ordinary into the exceptional every single day.

About the Job

Based at Mandarin Oriental, Geneva, the Floor Supervisor reports directly to the Head Housekeeper.

Responsibilities

• Maintain cleanliness standards
• Distribute and control keys
• Handle lost property
• Respond promptly to customer requests
• Be responsible for safety by ensuring that corridors and offices are tidy so that they do not obstruct emergency exits
• Be responsible for customer safety: report suspicious behavior or unusual objects, etc.
• Participate in the training of new subordinates and the ongoing training of others
• Ensure smooth shift transitions
• Organize the work of subordinates
• Welcome and serve customers according to the hospitality principles of a 5-star hotel, in line with the expectations of the Mandarin Oriental Group and Swiss Deluxe.
• Handle customer complaints according to the LQE procedure and refer complaints and all customer comments to management.
• Adhere to and apply the Mandarin Oriental principles set out in “Our Commitments.

Requirements

• Previous experience in housekeeping.
• Team spirit, curiosity, and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Valid Swiss work permit or European passport.

Our Commitment to You

• Learning & Development – Your success is our success. We craft unique learning and development programmes for every stage of your career so that you continue to grow and thrive.
• MOstay – When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can enjoy complimentary stays and special rates for you and your loved ones at our hotels around the world.
• Health & Colleague Wellness – Finding the right work‑life balance is essential. Your wellbeing matters to us — that’s why we offer health benefits and wellness programmes globally.

Local Benefits at Mandarin Oriental, Geneva

• A competitive salary and benefits package in line with the Swiss luxury hospitality market.
• Daily meals provided at our staff restaurant.
• Uniform provided and maintained by the hotel.

We’re Fans. Are you?