Floor Supervisor - Luxury Housekeeping with Growth & Perks

Mandarin Oriental Hotel Group Limited; Genf; Sur place; CHF 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive salary & benefits

Staff meals

Uniform provided

Résumé du poste

Mandarin Oriental, Geneva, a luxury hotel on the banks of the Rhône, is seeking a Floor Supervisor to join our Housekeeping team. Based at the property, you will ensure cleanliness standards, manage subordinates, and maintain safety and guest service aligned with 5-star hospitality.

You should have previous housekeeping experience, strong communication, flexibility, and a valid Swiss work permit or EU passport.

Qualifications

• Previous experience in housekeeping.
• Team spirit, curiosity, and a desire to learn and grow.
• Good communication skills and a flexible attitude.
• Valid Swiss work permit or European passport.

Responsabilités

• Maintain cleanliness standards.
• Distribute and control keys.
• Handle lost property.
• Respond promptly to customer requests.
• Ensure corridors and offices are tidy so exits are not obstructed.
• Report suspicious behavior or unusual objects to management.
• Participate in the training of new subordinates and the ongoing training of others.
• Ensure smooth shift transitions.
• Organize the work of subordinates.
• Welcome and serve customers according to 5-star hospitality standards.
• Handle customer complaints according to the LQE procedure and refer to management.
• Adhere to Mandarin Oriental principles set out in Our Commitments.

Connaissances

Housekeeping experience

Team spirit

Curiosity and willingness to learn

Communication skills

Flexible attitude

Swiss work permit / EU passport

Description du poste

Mandarin Oriental, Geneva, a luxury hotel on the banks of the Rhône, is seeking a Floor Supervisor to join our Housekeeping team. Based at the property, you will ensure cleanliness standards, manage subordinates, and maintain safety and guest service aligned with 5-star hospitality.

You should have previous housekeeping experience, strong communication, flexibility, and a valid Swiss work permit or EU passport.