Application and Support Engineer

Sword Services; Genf; Vor Ort; CHF 120.000 - 150.000; Vollzeit

Zusammenfassung

Sword Services in Geneva is seeking an Application and Support Engineer to strengthen a technical support team in a business applications environment. You will be the primary liaison for users and technical teams, handling incidents, monitoring, and production activities.

The role requires 5–10 years of hands-on experience with Java, SQL and relational databases, knowledge of CI/CD, and strong problem-solving and communication skills. Proficiency in English is essential; French is a plus.

Qualifikationen

• 5 to 10 years of hands-on experience supporting and managing production environments, ideally involving Java-based applications and relational databases.
• Strong experience in troubleshooting complex technical issues, including advanced or third-level production support.
• Solid understanding of software development life cycles and CI/CD practices, particularly in relation to the deployment of application updates and fixes.
• Strong technical knowledge of Java, SQL, relational databases, XML processing, data management, and production data flows.
• Good understanding of IT service management processes, including incident, problem, change, and service request management.
• Experience with application monitoring and with designing or improving processes to automate and streamline operational activities; AWS experience is an advantage.
• Strong analytical and problem-solving abilities, with the capacity to remain effective when handling critical issues under pressure and to work both independently and collaboratively.
• Excellent communication and knowledge-sharing skills, with excellent English proficiency; intermediate French is an advantage.

Aufgaben

• Provide functional and technical support for business applications, managing incidents and service requests through the appropriate ticketing tools and ensuring issues are resolved within agreed service levels.
• Monitor application availability, performance, and operational notifications, taking appropriate action or escalating issues when required.
• Investigate production incidents and system defects, reproduce technical problems, and implement or coordinate corrective actions such as data fixes and configuration changes.
• Carry out regular production activities, system checks, scheduled operations, and data analysis while ensuring compliance with established procedures.
• Work closely with business users, technical teams, and external service providers to investigate issues, validate solutions, and maintain service continuity.
• Participate in testing activities associated with application enhancements, fixes, and new releases, and confirm that implemented solutions operate as expected.
• Maintain and improve operational documentation, user guides, knowledge articles, and support procedures.
• Contribute to the automation, optimization, and security of operational processes and production schedules, with particular attention to system reliability and data integrity.

Kenntnisse

Java

SQL

Relational databases

XML processing

Data management

Production data flows

CI/CD

AWS

Incident management

English proficiency

French (intermediate)

Jobbeschreibung

We are opening a Application and Support Engineer position to strengthen a technical support team based in Geneva. The role is part of a business applications environment responsible for supporting critical enterprise systems and ensuring their stability, availability, and continuity. You will act as a key point of contact for users and technical teams, contributing to incident resolution, operational monitoring, application support, and the smooth coordination of production activities.

Responsabilities

• Provide functional and technical support for business applications, managing incidents and service requests through the appropriate ticketing tools and ensuring issues are resolved within agreed service levels.

• Monitor application availability, performance, and operational notifications, taking appropriate action or escalating issues when required.

• Investigate production incidents and system defects, reproduce technical problems, and implement or coordinate corrective actions such as data fixes and configuration changes.

• Carry out regular production activities, system checks, scheduled operations, and data analysis while ensuring compliance with established procedures.

• Work closely with business users, technical teams, and external service providers to investigate issues, validate solutions, and maintain service continuity.

• Participate in testing activities associated with application enhancements, fixes, and new releases, and confirm that implemented solutions operate as expected.

• Maintain and improve operational documentation, user guides, knowledge articles, and support procedures.

• Contribute to the automation, optimization, and security of operational processes and production schedules, with particular attention to system reliability and data integrity.

• 5 to 10 years of hands-on experience supporting and managing production environments, ideally involving Java-based applications and relational databases.

• Strong experience in troubleshooting complex technical issues, including advanced or third-level production support.

• Solid understanding of software development life cycles and CI/CD practices, particularly in relation to the deployment of application updates and fixes.

• Strong technical knowledge of Java, SQL, relational databases, XML processing, data management, and production data flows.

• Good understanding of IT service management processes, including incident, problem, change, and service request management.

• Experience with application monitoring and with designing or improving processes to automate and streamline operational activities; AWS experience is an advantage.

• Strong analytical and problem-solving abilities, with the capacity to remain effective when handling critical issues under pressure and to work both independently and collaboratively.

• Excellent communication and knowledge-sharing skills, with excellent English proficiency; intermediate French is an advantage.