Application Support Analyst

Fellowship Recruitment; Baar; On-site; CHF 80,000 - 110,000; Full time

Job summary

Fellowship Recruitment in Baar, Switzerland is seeking an Application Support Analyst to help internal users navigate our business applications both in Baar and globally.

You will collaborate with IT teams, resolve issues, and maintain communication with stakeholders about pending items. The role emphasizes analytical thinking, mathematics, and a proactive, citizen-developer mindset, with English fluency required. A valid Swiss work permit is required.

Qualifications

• Technical Experience.
• Solid SQL Skills.
• IT development technologies and processes (SDLC).
• Degree (or equivalent) in Information Technology.
• Knowledge of ITIL processes and tools.
• Willingness to learn new technologies embraces the citizen developer mindset.
• Knowledge of and experience with business analysis methodologies.
• Fluency in both written and spoken English.
• Solid understanding and the use of mathematics.
• Self-motivated with an appropriate sense of urgency.
• Going beyond expectations in supporting end-users.

Responsibilities

• Joining the Business Application Support Team, you will support internal users in using coal business applications in Baar and globally.
• Collaborating with various internal IT teams to resolve reported issues.
• Maintaining regular communication with relevant stakeholders about issues pending.
• Identifying and managing reported business and technical problems and proposing corrective measure to prevent a recurrence.
• Participating inthe application testing process as part of the business request delivery process.
• Maintaining and expanding product support documentation for both support staff and users.

Skills

SQL

SDLC

ITIL

Business analysis

English fluency

Self-motivated

End-user support

Mathematics

Education

Degree in Information Technology

Tools

ITIL

Job description

About the job Application Support Analyst

***Only applicants with a valid Swiss work permit will be considered***

Duties:

• Joining the Business Application Support Team, you will support internal users in using coal business applications in Baar and globally.
• Collaborating with various internal IT teams to resolve reported issues.
• Maintaining regular communication with relevant stakeholders about issues pending.
• Identifying and managing reported business and technical problems and proposing corrective measure to prevent a recurrence.
• Participating inthe application testing process as part of the business request delivery process.
• Maintaining and expanding product support documentation for both support staff and users.

Requirements:

• Technical Experience.
• Solid SQL Skills.
• IT development technologies and processes (SDLC).
• The ideal candidate.
• Degree (or equivalent) in Information Technology.
• Knowledge of ITIL processes and tools.
• Willingness to learn new technologies embraces the citizen developer mindset.
• Knowledge of and experience with business analysis methodologies.
• Fluency in both written and spoken English.
• Solid understanding and the use of mathematics.
• Self-motivated with an appropriate sense of urgency.
• Going beyond expectations in supporting end-users.

As part of the benefit package, our client offers:

• Healthy meals in restaurants and bistros.
• Free use of our gym, including fitness classes with professional trainers.
• Reimbursement of public transport to use for work.
• Tuition assistance for further education and training courses.

Fellowship Recruitment is represented by APC International GmbH in Switzerland.