Application Technical Support

Quadrum SA; Lausanne; Hybrid; CHF 90.000 - 115.000; Vollzeit

Zusammenfassung

Quadrum SA in Lausanne seeks an Application Technical Support specialist to provide technical support for Quadrum applications. You will be the primary contact for users and help resolve their technical issues while contributing to process improvements.

The role offers a mostly remote work arrangement with occasional on-site client visits; 100% workload, immediate start, permanent contract.

Qualifikationen

• Hands-on experience with Docker (compose), Linux and SQL.
• Proven technical support experience with strong troubleshooting skills.
• Knowledge of Keycloak, Kubernetes and SQL Server is a plus.

Aufgaben

• Act as the primary point of contact for technical support requests and follow up on cases until resolution.
• Assist technical users with software installation, configuration, maintenance, and manage client upgrades and migrations.
• Report identified issues to the development team with detailed analysis data and contribute to technical documentation.
• Identify and propose improvements to existing support processes.

Kenntnisse

Docker

Linux

SQL

Troubleshooting

Ausbildung

Swiss Vocational education and training with the Swiss Federal VET Diploma or equivalent

Tools

Keycloak

Kubernetes

SQL Server

Jobbeschreibung

Application Technical Support

Quadrum SA Vacant since: 28.08.2026 Number of jobs: 1 1003 Lausanne (VD) 100% Immediately Permanent

About the role :

We are seeking an Application Technical Support specialist to join our team and provide technical support for Quadrum applications.

You will be the primary point of contact for our users and play a key role in resolving their technical issues while contributing to the continuous improvement of our support processes.

Key Responsibilities

• Act as the primary point of contact for technical support requests and follow up on cases until resolution.
• Assist technical users with software installation, configuration, maintenance, and manage client upgrades and migrations.
• Report identified issues to the development team with detailed analysis data and contribute to technical documentation.
• Identify and propose improvements to existing support processes.

Qualifications & Technical Skills

• Strong technical background: Hands-on experience with Docker (compose), Linux, and SQL.
• Technical support experience: Proven track record in a similar role with strong troubleshooting skills.
• Knowledge of Keycloak, Kubernetes, and SQL Server is a plus.

Business & Domain Knowledge

• Client-oriented: Strong interpersonal skills and comfortable communicating with clients.
• Work style: Ability to work mostly remotely while remaining open to occasional on-site client visits.
• Process improvement: Proactive in identifying and suggesting improvements to existing support processes.

Work Details

• Work location 1003 Lausanne (VD)
• Workload 100%
• Employment start Immediately
• Employment duration Permanent

Qualifications

• Qualification skilled
• Work experience More than 1 year
• Education Vocational education and training with the Swiss Federal VET Diploma or equivalent

Language Skills

• French Orally: Good knowledge Written: Good knowledge
• English Orally: Good knowledge Written: Good knowledge

By email [e-mail]