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Supervisor jobs in United States
Guest Services Manager
Gateway Casinos and Entertainment Limited
Point Edward
On-site
CAD 80,000
30+ days ago
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Guest Services Manager
Gateway Casinos and Entertainment Limited
Point Edward
On-site
CAD 80,000
Full time
30+ days ago
Job summary
A leading gaming and entertainment company is seeking a Guest Services Manager at their location in Point Edward, Ontario. The role involves managing team performance, resolving customer issues, and ensuring compliance with gaming regulations. Candidates should have at least five years of experience in the gaming industry, with three years in management. Strong leadership, organizational, and dispute resolution skills are essential. This position offers competitive compensation.
Qualifications
- 5+ years' experience in the gaming industry.
- 3+ years in management.
- Completion of a management training program is an asset.
Responsibilities
- Manage team performance in Guest Services activities.
- Resolve escalated customer experience issues.
- Oversee human resources activities like training and recruitment.
Skills
Leadership skills
Dispute resolution
Organizational skills
Interpersonal skills
Analytical skills
Communication skills
Customer service
Problem-solving
Proficiency with office applications
Education
Post-secondary education in relevant field
Job description
Description
Position at Starlight Casino
Full Time
Wage: $79,405 annually
The Gateway to Your Future
In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open communication. We are looking for an experienced and skilled professional with strong organizational skills, and an eye for detail and accuracy. In this pivotal position, you oversee all Guest Services & Tables operations and ensure compliance with applicable regulations governing monetary transactions with accountability for the accuracy and thoroughness of departmental data and paperwork.
Key Responsibilities
Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
Position at Starlight Casino
Full Time
Wage: $79,405 annually
The Gateway to Your Future
In a fun-filled and exciting work environment, the Guest Services Manager ensures our guests receive fast and flawless service. The position requires a self-motivated leader who is responsible for mentoring staff and providing a pleasant and efficient work atmosphere by fostering teamwork and open communication. We are looking for an experienced and skilled professional with strong organizational skills, and an eye for detail and accuracy. In this pivotal position, you oversee all Guest Services & Tables operations and ensure compliance with applicable regulations governing monetary transactions with accountability for the accuracy and thoroughness of departmental data and paperwork.
Key Responsibilities
- Manages and supports team performance in the delivery of Guest Services activities, providing instruction, assigning duties, and evaluating performance.
- As applicable, acts as the senior-most leader/decision maker on the gaming floor.
- Promotes a positive, safe and efficient work environment, while maintaining an open-door policy.
- Oversees human resources activities such as training, coaching, performance feedback, safety and recruitment.
- Provides oversight for Gaming and Marketing player transactions; handles player outcomes and game irregularities as required and ensures effective delivery of all loyalty program elements.
- Resolves escalated customer experience issues, collaborating with other departments as required.
- Ensures regulatory requirements are met and instances of non-compliance are reported and resolved.
- Collaborates with team members to plan and execute marketing initiatives, promotions and gaming floor projects.
- Keeps the team and other departments up to date with current promotions, events and projects.
- Assists with tracking and evaluating performance of games and promotions.
- Remains focused on optimizing financial performance by delivering a superior guest experience, recommending process improvement opportunities, identifying cost reduction opportunities, controlling costs and maintaining high departmental standards.
- Exceptional leadership skills and-familiarity with a high-volume, fast paced, shift-work environment
- Strong dispute resolution skills
- Exceptional organizational, interpersonal, analytical, communication, customer service and problem-solving skills
- Must be proficient with typical office PC applications
- Post-secondary education in a relevant field {Gaming, Hospitality, Service, Marketing)
- Completion of a management training program is an asset.
- Minimum five (5) years’ experience in the gaming industry with minimum three (3) years management experience.
- Marketing and promotions & Tables experience is an asset.
- The ability to obtain registration as a category 1 Gaming Assistant with the Alcohol and Gaming Commission
- Go to www.gatewaycasinos.com/mygrowth
- Enter: Username “gateway” and password “growth”
- Upload: resume and/or cover letter
- Answer: Yes to question, “Are you a Current Gateway Employee?” And indicate: Which casino site you work at.
Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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