puestos de Remote en Gran Bretaña

The Elite Job is seeking a dynamic and organized Appointment Coordinator / Call Center Agent to join our remote team. This role involves scheduling appointments, managing calls, and providing excellent customer service. If you are a detail-oriented professional with exceptional communication skills and a passion for helping others, we want to hear from you!

• Manage inbound and outbound calls to assist customers with their inquiries.
• Schedule and confirm appointments accurately based on client availability and preferences.
• Maintain detailed and organized records of all calls and appointments in the company database.
• Provide information about services, policies, and procedures to clients in a courteous manner.
• Handle customer concerns, escalating issues to the appropriate team when necessary.
• Collaborate with internal teams to ensure customer satisfaction and smooth operations.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

• High school diploma or equivalent (Bachelors degree preferred).
• Strong verbal and written communication skills in English.
• Proficiency in using CRM systems and appointment scheduling software.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills and a customer-focused mindset.
• Reliable internet connection and a quiet workspace for remote work.

• At least 1 year of experience in a call center, customer service, or administrative role.
• Experience with remote work is an advantage.

• Flexible work schedule with the option to choose between part-time and full-time hours.
• Must be available during peak business hours as needed.

• Knowledge of appointment scheduling practices and customer service protocols.
• Ability to handle confidential information with discretion.
• Familiarity with virtual communication tools like Zoom, Microsoft Teams, or Google Meet.
• Adaptability to new software and technologies.
• Strong interpersonal skills to build rapport with clients.

• Competitive hourly rate with performance-based incentives.
• Flexible working hours to suit your lifestyle.
• Comprehensive training and ongoing support.
• Opportunities for career growth and professional development.
• Paid time off and holiday allowances.
• Work from the comfort of your home.

The Elite Job offers a collaborative and inclusive work environment that values innovation, integrity, and employee growth. As part of our team, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter highlighting their relevant experience. Please include Appointment Coordinator Application in the subject line of your email.