Appointment Coordinator / Call Center Agent (Work from Home)

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading remote service provider is seeking an Appointment Coordinator to manage scheduling and calls. Ideal candidates should have strong communication skills and problem-solving abilities, with at least one year of experience in customer service. This remote position offers flexibility and the chance to make a significant impact within an inclusive work environment.

Benefits

Competitive hourly rate

Flexible working hours

Comprehensive training

Opportunities for career growth

Paid time off

Work from home

Qualifications

• At least 1 year of experience in a call center, customer service, or administrative role.
• Familiarity with remote work environments is advantageous.

Responsibilities

• Manage inbound and outbound calls to assist customers with their inquiries.
• Schedule and confirm appointments accurately based on client availability.
• Maintain detailed and organized records of all calls and appointments.
• Provide information about services, policies, and procedures to clients.
• Handle customer concerns, escalating issues when necessary.
• Collaborate with internal teams to ensure customer satisfaction.
• Meet or exceed performance metrics.

Skills

Strong verbal and written communication skills in English

Problem-solving skills

Excellent organizational skills

Customer-focused mindset

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM systems

Appointment scheduling software

Virtual communication tools (Zoom, Microsoft Teams, Google Meet)

Job description

Job Summary

The Elite Job is seeking a dynamic and organized Appointment Coordinator / Call Center Agent to join our remote team. This role involves scheduling appointments, managing calls, and providing excellent customer service. If you are a detail-oriented professional with exceptional communication skills and a passion for helping others, we want to hear from you!

Key Responsibilities

• Manage inbound and outbound calls to assist customers with their inquiries.
• Schedule and confirm appointments accurately based on client availability and preferences.
• Maintain detailed and organized records of all calls and appointments in the company database.
• Provide information about services, policies, and procedures to clients in a courteous manner.
• Handle customer concerns, escalating issues to the appropriate team when necessary.
• Collaborate with internal teams to ensure customer satisfaction and smooth operations.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).
• Strong verbal and written communication skills in English.
• Proficiency in using CRM systems and appointment scheduling software.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills and a customer-focused mindset.
• Reliable internet connection and a quiet workspace for remote work.

Experience

• At least 1 year of experience in a call center, customer service, or administrative role.
• Experience with remote work is an advantage.

Working Hours

• Flexible work schedule with the option to choose between part-time and full-time hours.
• Must be available during peak business hours as needed.

Knowledge, Skills, and Abilities

• Knowledge of appointment scheduling practices and customer service protocols.
• Ability to handle confidential information with discretion.
• Familiarity with virtual communication tools like Zoom, Microsoft Teams, or Google Meet.
• Adaptability to new software and technologies.
• Strong interpersonal skills to build rapport with clients.

Benefits

• Competitive hourly rate with performance-based incentives.
• Flexible working hours to suit your lifestyle.
• Comprehensive training and ongoing support.
• Opportunities for career growth and professional development.
• Paid time off and holiday allowances.
• Work from the comfort of your home.

Why Join

The Elite Job offers a collaborative and inclusive work environment that values innovation, integrity, and employee growth. As part of our team, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter highlighting their relevant experience. Please include Appointment Coordinator Application in the subject line of your email.