Jobs in Niagara Falls, United States

Customer Service Representative (Motivator) - North York Yonge and Finch

Customer Service Representative (Motivator) - North York Yonge and Finch

Apply locations : North York, Ontario | Time type : Part time | Posted on : Posted Yesterday | Job requisition id : JR107368

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)?

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean, and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members to ensure their experience with us is always positive and engaging.

What will you be doing?

• Be Pleasant and Present with every greeting and interaction.
• Greet Members as they come into the Club and check them in for their workout.
• Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
• Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
• Assist Members on the floor with questions about the FitFix and Cardio machines.
• Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
• Assist Members by possessing an in-depth knowledge of all our systems to answer Member questions, resolve issues, update Member information, and sell memberships, services, products, and amenities.
• Handle comments, suggestions, and concerns courteously and professionally.
• Provide Fit-Fix Starter sessions for new and current Members.
• Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Attend all required Learning sessions and monthly meetings.

Do you have what it takes?

• CPR-A & AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy : Relates well to all kinds of people, builds rapport, uses diplomacy and tact, and can diffuse high-tension situations.
• Customer Focus : Dedicated to meeting customer expectations, acts with customers in mind, and establishes effective relationships.
• Team Contribution : Helpful, cooperative, and willing to assist others.
• Approachability : Warm, pleasant, builds rapport, and is a good listener.
• Knowledge of the fitness industry
• Excellent written and verbal communication skills
• Superior customer service skills and understanding of company culture
• Proficiency in computer use
• Previous customer service and sales experience is an asset

What's in it for you

• Ongoing training and development
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere

Compensation : $17.95 - $19.45

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment where all employees and members feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities. If you require accommodations during the recruitment or interview process, please let us know, and we will work with you to meet your needs.

Recruitment Fraud Alert

Be aware of fake job postings. Applications for GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions should be made through our official site. Never share banking or SIN information via email, phone, or text. Verify email addresses are official (@goodlifefitness.com, etc.).

J-18808-Ljbffr