Postes à Longueuil, United States

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $19.50/hr, with performance-based incentives
- Opportunity for career advancement and personal development, with 80% of managers promoted from within
- Work-from-home convenience, allowing for a flexible work environment
- Comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
- Access to daily pay enrollment option for early pay access
- Participation in diverse company networking opportunities and health and wellness programs

What to Expect (Job Responsibilities):
- Serve as the friendly voice of the client, providing world-class customer service and technical support
- Handle inbound customer inquiries using established call flow guides
- Troubleshoot and resolve technical issues related to hardware, software, and client products
- Document and track customer interactions in databases
- Maintain broad knowledge of client products and services to deliver expert customer experiences

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships and explaining technology
- Ability to work in a quiet, distraction-free home environment
- Proficiency in fast-paced multitasking and strong problem-solving skills

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Availability to work during the hours of operation: 8am-11:30pm EST Monday-Sunday

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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