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East Region Product Support Manager Transit Service Leader
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East Region Product Support Manager Transit Service Leader
Job summary
A North American transit solutions leader is seeking a candidate for a role that involves maintaining service compliance, assisting in bus deliveries, and managing customer relationships. The ideal applicant has a minimum of 5 years in the transit industry, proficiency in French, and strong leadership skills. This position involves significant travel throughout Eastern Canada and offers competitive wages and benefits.
Benefits
Qualifications
- Minimum 5 years’ experience in transit or applicable industry.
- Customer service experience required.
- Proficiency in French is necessary.
Responsibilities
- Maintain employee compliance with field service and customer processes.
- Assist customers in accepting new bus deliveries and repair defects.
- Lead a cross-functional service technician team.
- Manage work queues in Oracle OSVC and OSFC.
- Conduct meetings and ensure customer issues are addressed promptly.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.