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Bilingual Remote CSR - Healthcare Support & Growth
Resumo da oferta
A leading healthcare provider is seeking a Customer Service Representative to assist clients with healthcare benefits inquiries. This role offers the flexibility of remote work and requires bilingual communication skills in English and French. Candidates should have at least one year of experience in customer service and strong problem-solving abilities. The company offers a competitive salary and benefits package, along with opportunities for professional growth.
Serviços
Qualificações
- Minimum of 1 year of experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to work independently.
- Proficiency in MS Office (Word, Excel, Outlook).
- Bilingual in English and French.
Responsabilidades
- Respond to inbound calls from various healthcare providers.
- Address inquiries regarding eligibility for healthcare benefits.
- Identify and assess callers' needs to provide appropriate resolutions.
- Offer accurate information in a prompt and professional manner.
- Collaborate with internal teams to enhance service delivery.
Conhecimentos
Ferramentas
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.