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Help Desk Technician
Job summary
A leading IT support company in Canada is seeking a skilled Tier 2 Help Desk Contractor to provide customer-focused support in a Google Workspace environment. The ideal candidate will troubleshoot hardware and software issues, provide assistance on-site, and collaborate with teams to resolve complex technical problems. Strong communication skills and familiarity with Google tools are essential for this role.
Qualifications
- Proven experience in a Tier 2 Help Desk or IT Support role.
- Strong familiarity with Google Workspace tools.
- Excellent communication and interpersonal skills.
Responsibilities
- Deliver hands‑on technical support to end‑users.
- Troubleshoot and resolve network and security problems.
- Maintain documentation of support activities.
Skills
We are seeking a skilled and customer-focused Tier 2 Help Desk Contractor to provide comprehensive end-user support in a Google Suite-based environment. The ideal candidate will have strong troubleshooting skills across hardware, software, network, and security domains, and be comfortable working on-site in a dynamic technical environment.
- Deliver hands‑on technical support to end‑users, resolving hardware and software issues.
- Provide expert assistance in a Google Workspace (formerly G Suite) environment.
- Troubleshoot and resolve network and security‑related problems.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Maintain documentation of support activities and resolutions.
- Proven experience in a Tier 2 Help Desk or IT Support role.
- Strong familiarity with Google Workspace tools and administration.
- Proficiency in hardware diagnostics and repair.
- Solid understanding of network troubleshooting and basic security protocols.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in an on‑site setting.
- This is an on‑site role; remote work is not available.
- Candidates must be available to start immediately or within a short notice period.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.