Help Desk Technician

OnPoint Personnel; Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading IT support company in Canada is seeking a skilled Tier 2 Help Desk Contractor to provide customer-focused support in a Google Workspace environment. The ideal candidate will troubleshoot hardware and software issues, provide assistance on-site, and collaborate with teams to resolve complex technical problems. Strong communication skills and familiarity with Google tools are essential for this role.

Qualifications

• Proven experience in a Tier 2 Help Desk or IT Support role.
• Strong familiarity with Google Workspace tools.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver hands‑on technical support to end‑users.
• Troubleshoot and resolve network and security problems.
• Maintain documentation of support activities.

Skills

Troubleshooting skills

Hardware diagnostics

Network troubleshooting

Communication skills

Administration of Google Workspace

Job description

Job Summary

We are seeking a skilled and customer-focused Tier 2 Help Desk Contractor to provide comprehensive end-user support in a Google Suite-based environment. The ideal candidate will have strong troubleshooting skills across hardware, software, network, and security domains, and be comfortable working on-site in a dynamic technical environment.

Key Responsibilities

• Deliver hands‑on technical support to end‑users, resolving hardware and software issues.
• Provide expert assistance in a Google Workspace (formerly G Suite) environment.
• Troubleshoot and resolve network and security‑related problems.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Maintain documentation of support activities and resolutions.

Required Skills & Experience

• Proven experience in a Tier 2 Help Desk or IT Support role.
• Strong familiarity with Google Workspace tools and administration.
• Proficiency in hardware diagnostics and repair.
• Solid understanding of network troubleshooting and basic security protocols.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively in an on‑site setting.

Additional Information

• This is an on‑site role; remote work is not available.
• Candidates must be available to start immediately or within a short notice period.