Job Description
BGIS is a leading provider of customized facility management and real estate services. With over 6,500 employees worldwide, we focus on enabling innovation for our clients, managing more than 320 million square feet of portfolios across North America, Europe, the Middle East, Australia and Asia. For more information visit www.bgis.com.
Who We Are
BGIS is dedicated to diversity and inclusion and maintains a barrier‑free recruitment process. We provide equal employment opportunities and welcome applications from individuals of all backgrounds.
Summary
The General Repair Technician II is a mid‑entry level position responsible for assisting other technicians, performing maintenance and repair, and executing routine services on non‑technical facility components (walls, floors, etc.). The Technician II follows established processes and practices, complying with all internal and external requirements, including environmental, health and safety, and fire protection regulations.
Key Duties & Responsibilities
Troubleshooting
- Provides observations about facility, mechanical and electrical equipment conditions and deficiencies, and suggests enhancements and repairs.
Maintenance
- Performs work in accordance with established processes.
- Complies with all internal and external requirements, including environmental, health and safety, and fire protection.
- Monitors and inspects facility components, both technical and non‑technical.
- Responds to routine service requests, performing preventative and corrective maintenance.
- Operates mechanical, electrical and other systems.
- Manages the work‑order lifecycle from dispatch to completion, recording resolution data within the service maintenance database and ensuring work meets quality, contract response and all other requirements.
- Assists in implementing the preventative maintenance (PM) program, ensuring deficiencies are identified, recorded, and escalated, and related documentation is maintained.
Client Relations
- Enhances tenant and customer satisfaction and maintains positive relations through the manner in which work is performed and services delivered.
Administration
- Records resolution data within the service maintenance database, ensuring work completes to quality, contract response and all other requirements.
- Tracks, monitors and reports the status of maintenance and repair work, initiating documents to obtain formal approval as needed.
- Participates in and assists with facility‑related projects.
- Ensures all work complies with corporate and legislative policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and other applicable requirements.
- Maintains assigned tools, arranging for repair and replacement when required.
- Submits all expenditures on a timely basis.
- Performs other duties as assigned.
Knowledge & Skills
- High school diploma or equivalent.
- Minimum 3 years of facility operations and maintenance experience.
- Knowledge of processes and practices relating to facility operations and maintenance.
- Ability to maintain, troubleshoot and repair non‑technical facility components.
- Ability to observe facility conditions and deficiencies and suggest enhancements.
- Proficiency in applying fire, life, and building codes and standards.
- Strong environment, health and safety mindset with safe work practices.
- Client‑service orientation with a sense of urgency.
- Effective communication skills for data relay, exchange, feedback and clarification.
- Basic knowledge of Building Automation Systems (BAS).
- Ability to read, understand and interpret technical drawings and information.
- Self‑motivated.
- Computer literacy.
- Demonstrated maintenance and repair skills.
- Availability for shifts, on‑call/stand‑by and emergency call‑outs.
- Willingness to wear personal protective equipment.
- Meets enhanced security clearance requirements.
- Valid driver’s license.
Licenses and/or Professional Accreditation
Demonstrated interest in obtaining a diploma or certificate or currently pursuing one.
Meet the requirements for a higher security clearance.
Assets include:
- Building Operator Certification or equivalent through an accredited institution (preferred).
- Building Systems Maintenance Certificate (SMC).
- Systems Maintenance Administrator (SMA).
- Systems Maintenance Technician (SMT).
- Facilities Technician Certification.
- Working toward a trade license (asset).
- Working toward Building Environment Systems (BES) Operation Class 1 (asset).
BGIS is an equal‑opportunity employer and welcomes you to apply. If you require accommodation during the recruitment process, please contact us at askHR. Upon request, we will consult with the applicant and arrange suitable accommodations to meet accessibility needs due to disability.