Delivery jobs in United States

Director of Cyber Security Services provides strategic leadership and oversight for cyber services across regional operations, ensuring accountability (global vs local), service documentation, and defined quality and value standards. The position is responsible for designing, implementing, and managing a regional cyber service model, to ensure enterprise security services are delivered with strong governance and managed security service provider (MSSP) support. The role also involves resolving critical issues through stakeholder collaboration, generating management information (MI), identifying automation opportunities, and leading governance forums.

• Strategy & Oversight: Develop and maintain the regional cyber service delivery strategy, roadmap, and governance framework to ensure alignment with organizational goals.

• Governance & Compliance: Develop and maintain governance frameworks, including risk reporting, performance metrics, and regulatory adherence. Facilitate governance meetings to evaluate service effectiveness.

• Service Delivery Management: Oversee incident response processes and SOC operations, ensuring alignment with global standards. Implement standardized service models across RBC regions

• Automation: Support automation initiatives by defining clear plans and implementation pathways to enhance efficiency and scalability, while remaining compliant

• Process & Risk Management: Identify and mitigate risks through daily/weekly reporting and trend analysis

• Service Catalog Management: Develop and maintain a comprehensive service catalog, linking cyber services to core products and ensuring clarity in offerings.

• Change Management: Design and enforce formal change control protocols for service/product modifications, ensuring structured and secure transitions.

• Stakeholder Collaboration: Collaborate with stakeholders and senior leaders to achieve strategic objectives

Must have:

• Proven experience (7+ years) in cybersecurity strategy, governance, and service delivery at an enterprise level, with knowledge of cybersecurity tools (SIEM, EDR, firewalls) and incident response methodologies, and SOC operations

• Demonstrated ability to develop and execute roadmaps that align cyber services with business objectives

• Skill in defining, tracking, and reporting key metrics for cyber services, ensuring accountability and continuous improvement

• Proven expertise in vendor management, SLA enforcement, and governance frameworks (e.g., NIST, ISO 2700)

• Skilled in defining, tracking, and reporting KPIs/SLAs for cyber services (e.g., incident response times, vulnerability remediation rates)

• Experience identifying opportunities for process optimization and efficiency gains

• Proficiency in formal change control protocols (e.g., CAB processes) and risk assessment methodologies

• Strong communication skills with the ability to articulate technical concepts to non-technical leadership

• Strong data driven decision making skills required for service performance evaluation

• Certifications in CISSP, CISM, or CRISC

• Familiarity with ITIL/ITSM frameworks and best practices for service delivery, incident management, and problem management

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Opportunities to do challenging work

Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Performance Management (PM)

Address: 16 YORK ST, TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-16

Application Deadline: 2025-12-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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