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Service Writer
Job summary
A leading transport company in Red Deer, AB, is seeking an experienced Service Writer to manage service and repairs. Candidates must have service-writing and customer service experience. The role offers a competitive wage and full benefits including health and dental coverage, retirement savings plan, and opportunities for advancement. Join a supportive environment focused on diversity and quality results.
Benefits
Qualifications
- Service-writing experience required.
- Customer service experience is a must.
- Proficiency in Microsoft Excel and internet use.
Responsibilities
- Initiate service and repairs for trucks and trailers.
- Maintain the appointment schedule for customers.
- Manage driver maintenance requests and verify warranty coverage.
Skills
WHO WE ARE
BVT Truck & Trailer Repair, a division of Steve’s Livestock Transport, is a diverse mechanic shop specializing in repairs and maintenance for all types of trucks and trailers as well as custom aluminum fabrication. We have now grown into three locations to serve our customers in Blumenort and Brandon, MB, as well as Red Deer, AB.
We are currently looking for an experienced Service Writer to join our team at our Red Deer location, working Tuesday – Friday, from 7:00 am to 5:30 pm.
YOUR ROLE
- Initiate service and repairs
- Answer calls / walk-ins, book appointments, and maintain the appointment schedule for customers (internal & external)
- Manage driver maintenance requests
- Verify warranty coverage
- Develop estimates
- Create and assign Repair Orders (ROs)
- Coordinate equipment availability with dispatch to ensure expedient repairs while maintaining adequate volumes of equipment to avoid service interruptions
- Coordinate the shop at the start of the shift to support the drivers
- Provide coverage for the parts department as required
YOUR SKILLS & EXPERIENCE
- Service-writing experience
- Customer service experience
- Proficiency in Microsoft Excel, computers, and internet use
- Experience with TMT Software is an asset
- Preference will be given to candidates with a trucking background
OUR OFFER
- Competitive wages
- Full benefits package including health and dental coverage
- Retirement Savings Plan with company-matched contributions
- Boot allowance
- Opportunities for advancement
As a community leader and an industry-leading employer, Steve's Livestock Transport is committed to establishing an inclusive workplace that values and promotes diversity. We foster a supportive work environment that encourages everyone to reach their fullest potential.
If you thrive in a fast-paced environment and are committed to delivering quality results, we’d love to hear from you!
We thank all applicants for their interest in this position. Only those selected will be contacted.
Schedule: Tuesday – Friday, 7:00 am - 5:30 pm
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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