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Senior OSS/BSS Application Specialist
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Senior OSS/BSS Application Specialist
Job summary
A global satellite communications firm seeks a Senior OSS/BSS Application Specialist in Canada. The role involves configuring and maintaining OSS/BSS modules, overseeing application performance, and ensuring effective integration with other systems. Ideal candidates possess a degree in IT and at least 3 years of experience in Netcracker applications. This opportunity offers a hybrid work model with 4 in-office days per week.
Qualifications
- 3+ years of experience in OSS/BSS applications support or implementation.
- Strong understanding of telecom processes from order to cash.
- Experience with integration technologies like SOAP/REST APIs.
Responsibilities
- Configure and maintain OSS/BSS modules.
- Monitor application performance and resolve issues.
- Collaborate with stakeholders to gather requirements.
Skills
Education
Tools
Holt Executive are partnered with a global Satellite and Space leader that provides reliable and secure satellite-delivered voice and high-speed data communications solutions to broadcast, telecommunications, corporate and government customers worldwide. Our partner is seeking a Senior OSS/BSS Application Specialist to play a vital role in the administration, configuration, and support of the OSS/BSS suite.
- Configure, customize, and maintain OSS/BSS modules such as order management, inventory management, service fulfillment, and billing.
- Monitor application performance and proactively identify, diagnose, and resolve issues.
- Collaborate with business and IT stakeholders to gather requirements and translate them into technical specifications.
- Participate in system upgrades, patching, and release deployments to ensure smooth operations.
- Support integration between OSS/BSS applications and other enterprise systems (e.g., CRM, ERP, network management platforms).
- Analyze and enhance workflows to improve user experience and operational efficiency.
- Provide Level 2/3 support for incidents and service requests.
- Coordinate with vendor support teams to resolve issues and manage change requests.
- Develop and maintain technical documentation, standard operating procedures, and user guides.
- Support user training and onboarding activities.
- A degree in Computer Science, Information Technology, Telecommunications, or a related field.
- 3+ years of experience in the support and/or implementation of Netcracker OSS/BSS applications.
- A strong understanding of telecom business processes (order to cash, service provisioning, customer lifecycle management).
- Experience with relational databases (Oracle, PostgreSQL), as well as UNIX/Linux environments, and shell scripting.
- Some experience with integration technologies including SOAP/REST APIs, XML, and middleware platforms.
- Knowledge of ITIL practices and experience using ITSM tools.
- Experience with network inventory and resource modeling within Netcracker.
- Knowledge of DevOps practices and tools is a bonus.
The successful candidate must be able to work in Canada and be able to obtain Reliability Clearance.
This opportunity offers a hybrid work model with 4 days in the office per week.
If your skills and experience match this Senior OSS/BSS Application Specialist opportunity, we encourage you to apply now!
RW
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.