Workplace Experience Supervisor

CBRE; Toronto; On-site; CAD 85,000 - 90,000; Full time

Job summary

A global real estate services firm is seeking a Workplace Experience Supervisor in Toronto. This role entails supervising the team delivering workplace services, managing daily activities, and ensuring excellent customer service. Candidates should possess a High School Diploma or GED with over 5 years of related experience and expertise in Microsoft Office. The position offers a salary in the range of $85,000 to $90,000 annually, along with various benefits including retirement and health coverage.

Benefits

Group Retirement Program

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Qualifications

• 5+ years of related experience and supervisory experience preferred.
• Understanding of processes and procedures within the job function.
• Ability to explain complex concepts to others.

Responsibilities

• Supervise employees delivering workplace experience services.
• Coordinate daily activities and manage work schedules.
• Respond to customer requests and complaints.

Skills

Organizational skills

Microsoft Office expertise

Problem-solving

Interpersonal communication

Education

High School Diploma or GED

Job description

Workplace Experience Supervisor

Location: Toronto, Ontario, Canada

About the Role

As a CBRE Workplace Experience Supervisor, you will supervise employees who oversee the delivery of workplace experience services. The role is part of the Workplace Experience function, responsible for providing world‑class customer service to clients and visitors of a designated building.

What You’ll Do

• Coordinate and manage the team’s daily activities. Establish work schedules, assign tasks, and cross‑train staff.
• Maintain records of costs incurred by workplace team activities and review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials, ensuring alignment with brand guidelines and maintaining the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships to achieve cost savings. Assist with contract negotiations, confirm proof of insurance and contractual documentation.
• Deliver world‑class orientation experiences to new employees and establish new techniques to help the team meet its objectives.
• Enforce safety standards with employees, clients, and vendors, and assist in completing the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to achieve team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Have a direct impact on team goals as well as the objectives of related teams.
• Ensure personal and team outcomes positively impact customer objectives.
• Lead by example, model CBRE RISE values, guide the team through application of basic knowledge of practices and procedures, and build consensus.

What You’ll Need

• High School Diploma or GED with 5+ years of related experience. Prior shift leader or supervisory experience preferred.
• In‑depth understanding of processes, procedures, systems, and concepts within own job function and basic knowledge of related functions.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Excellent organizational skills and a master‑level inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real‑estate services and investment that helps businesses and people thrive. CBRE’s dynamic problem‑solving culture emphasizes respect, integrity, service, and excellence, valuing diverse perspectives, backgrounds, and skill sets. You have the opportunity to chart your own course and realize your potential. All applicants are welcome.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills, and aspirations. We do not use AI tools to make hiring decisions, and we ask candidates to disclose any AI use in the application and interview process.

Equal Employment Opportunity Statement

CBRE is an equal opportunity employer who welcomes and encourages applications from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability, or any other status or condition protected by applicable federal, provincial or territorial law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance, submit a request via email at [e-mail] or call [phone] (Canada) or [phone] (U.S.).

CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Its account‑management model underpins a client‑centric approach to delivering integrated real‑estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry’s most robust platform. GWS delivers consistent, measurably superior outcomes for clients at every stage of the lifecycle and across industries and geographies.

Find out more: https://www.cbre.com/real-estate-services/directory/global-workplace-solutions

CBRE, Inc. is an Equal Opportunity and Affi­cative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Salary: $85,000 to $90,000 annually. Benefits include Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance, and more.