West Coast Field Engineer / Trainer

Napoleon; Barrie; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading Canadian manufacturing firm is seeking a technical specialist in HVAC and Hearth products to tackle escalated customer issues and optimize installation performance. This role includes leading training initiatives and collaborating across teams. A G2 Gas Fitter certification and 3-5 years of industry experience are essential. Competitive compensation and comprehensive benefits such as medical, retirement savings, and appreciation events are offered.

Benefits

Competitive Compensation / Wages

Medical, dental, and vision insurance

Retirement Savings Plan (RRSP/DPSP)

Life insurance and disability coverage

Employee Assistance Plan

Napoleon Recognition Program

Qualifications

• 3-5 years in the Hearth or HVAC industry as an installer or technical specialist.
• Experience with technical problem-solving related to appliances.
• Availability to travel up to 70% of the time.

Responsibilities

• Solve escalated technical issues as related to appliance performance.
• Recommend design improvements to performance and installation.
• Support the R&D development team with Field Evaluation Programs.
• Lead training initiatives for customers and internal teams.

Skills

Technical problem solving

Communication skills

Project management

Excel proficiency

Education

G2 Gas Fitter certification

313A or 313D refrigeration certification

WETT certification (preferred)

Tools

MS Office

Job description

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

Location: West Coast North America (British Columbia, Washington, Idaho, California)

Reports to: Senior Engineering Manager

Key Responsibilities and Accountabilities:

• In collaboration with the Customer Experience team, solve escalated technical issues as it relates to poor appliance performance. Understand root cause and determine if poor performance is installation related or design related (may require onsite visits). Create the process if the product requires rework to be completed in the field.
• Consult on a wide range of products, working with other engineers, project managers and construction professionals as needed. Recommend design improvements to performance, installation, and service. Analyze appliance and installation parameters to find inefficiencies or malfunctions. Create solutions to optimize performance and communicate those back to the team.
• Support the R&D development team with Field Evaluation Programs (FEP). Participate in installation and durability testing and submit detailed reports.
• Support North American Hearth/HVAC Sales team with large projects. Participate in pre-build site visits. Communicate directly with the customer to understand project requirements, goals, design specifications, and operational environment, to evaluate cost, feasibility, and implementation. In some cases, oversee first install and perform regular follow-ups to ensure builder is comfortable with installation parameters.
• Lead training initiatives by collaborating with the Sales and Training teams to educate customers on new product, effective troubleshooting, installation "best practices" and service. Cross training (Hearth, Grills, HVAC) will be required.
• Support the Production Engineering team as the Corporate “Installation Expert” with engineering changes and provide input necessary to improve serviceability and performance.
• Create all technical communication resources (bulletins, brochures, leaflets, and installation manuals) for our customers.

Education and Experience:

• 3-5 years’ experience in either the Hearth or HVAC industry as an installer or technical specialist.
• G2 Gas Fitter required, 313A or 313D refrigeration required for HVAC, WETT certification preferred.
• Proficient with managing software solutions, MS Office, strong knowledge of Excel.
• Broad understanding of design, installation, and service. Practical understanding of Hearth Products. HVAC and refrigeration knowledge is an asset.
• Managing multiple tasks to tight deadlines.
• Availability to travel up to 70% of annual time.

IGNITE YOUR CAREER, Some of our competitive benefits include:

• Competitive Compensation / Wages
• Medical, dental, and vision insurance
• Retirement Savings Plan (RRSP/DPSP)
• Life insurance and disability coverage
• Associate Purchase Programs, Product Discounts, In-house Sales
• Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
• Napoleon Cares – Associates helping Associates
• Employee Assistance Plan
• Napoleon Recognition Program
• And more!

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

We thank you for your interest in The Napoleon Group of Companies and for participating in our competition. Only those candidates selected for consideration will be contacted.