Warranty Associate\/Service Administrator- OpenRoad Toyota Port Moody

OpenRoad Auto Group Limited; Port Moody; On-site; CAD 60,000 - 80,000; Full time

Job summary

An automotive retail group in Port Moody is seeking a Warranty Associate/Service Administrator to enhance customer satisfaction and handle warranty claims. Responsibilities include managing daily warranty processes, ensuring accurate labor and parts information, and maintaining a filing system. A valid British Columbia driver's license is required. The role offers various opportunities for growth and development within a collaborative work culture.

Benefits

Discounted Vehicle Purchasing Program

Boot Allowance

Computer Rebate Program

Employee Referral Program

Employer RRSP Matching

Tool Purchase Subsidy

Comprehensive health and dental plan

Qualifications

• Knowledge of customer service and retention techniques.
• Able to prepare reports using computerized maintenance systems.
• Must work well with others and communicate effectively.

Responsibilities

• Work to improve customer satisfaction in line with OpenRoad policies.
• Invoice payments and process daily warranty claims.
• Ensure correct labor and parts information is claimed.
• Correct rejected claims for maximum payments daily.
• Maintain an orderly warranty claim filing system.

Skills

Customer service techniques

Record-keeping

Cooperative teamwork

Effective communication

Decision-making

Education

Valid British Columbia driver’s license

Job description

UNLIMITED POSSIBILITIES AHEAD

Position: Warranty Associate/ Service Administrator

Status: Full Time

Dealership: OpenRoad Toyota Port Moody

Department: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy
• Internal and external, training & development opportunities for skill development and growth
• Be part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
• Comprehensive extended health and dental plan tailored around Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

• Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
• Invoice payments and process daily warranty claims.
• Ensure correct labour and parts information is claimed.
• Correct rejected claims to ensure maximum number of claims are paid daily.
• Enter Warranty Credit Statement.
• Process and post Warranty Aging Report.
• Maintain an effective warranty claim filing system.
• Follow proper paper flow procedure for the Service Department.
• Verify and update customer information on the manufacturer’s system.
• Maintain paperwork and write-up in an orderly manner, and ensure reception area is in a clean and orderly fashion.
• Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of techniques of customer service and retention.
• Ability to maintain records and prepare reports using a computerized equipment maintenance system.
• Ability to work cooperatively with other employees.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia driver’s license, with a clean driving record.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.