Warehouse Operations Manager

Pantos-Logistics-Canada-Inc.; Delta; On-site; CAD 65,000 - 100,000; Full time

Job summary

Pantos Logistics Canada Inc. (FNS Canada) is seeking an experienced Warehouse Operations Manager in Delta, BC.

You will oversee daily warehouse activities, KPI performance, and a growing team of supervisors and staff, ensuring safe, efficient operations across receiving, storage, and shipping. The role requires 10+ years in logistics with leadership, hands-on WMS/ERP, forklift knowledge, and bilingual proficiency in Korean and English.

Qualifications

• Minimum 10 years in warehouse/logistics operations with at least 3 years in supervision/management.
• Strong knowledge of receiving, picking, packing, shipping and inventory control.
• Hands-on experience with WMS/ERP systems and Microsoft Office.
• Understanding of warehouse equipment (forklifts, pallet jacks, clamp trucks).
• Proven leadership, team management and decision-making abilities.
• Fluent in Korean and English; customer-service oriented and able to handle multiple priorities.
• Willingness to work extended hours, weekends or holidays.

Responsibilities

• Manage daily, weekly, and monthly warehouse operations with KPIs for productivity and service levels.
• Lead and mentor supervisors, operators, and admin staff for workforce planning and performance.
• Ensure safety and regulatory compliance, lead incident investigations and preventive actions.
• Oversee inventory control, discrepancy resolution, damage management, and storage optimization.
• Serve as primary contact for customer service, KPI reporting, claims handling, and SLA management.
• Control operating costs, including labor and equipment, while identifying productivity improvements.
• Drive warehouse projects such as relocations, layout redesigns, onboarding, and expansions.

Skills

Leadership

Warehouse Operations

WMS/ERP Systems

Problem Solving

MS Office

Customer Service

Korean

English

Tools

WMS/ERP software

Microsoft Office

Job description

Pantos Logistics Canada Inc. (FNS Canada) provides comprehensive global logistics solutions to over 1,000 clients across various industries. We specialize in a wide range of logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.

With expertise across the entire supply chain, we provide customized logistics solutions covering customs clearance, production support, storage, and inbound/outbound transportation through multiple modes, including ocean, air, truck, and express services.

As part of a global logistics network, Pantos Logistics Canada is committed to delivering reliable, efficient, and innovative solutions that help our customers succeed in an increasingly connected world. We value collaboration, continuous improvement, and the growth of our employees as we work together to build a stronger future in logistics.

Job Duties

• Manage daily, weekly, and monthly warehouse operations, monitoring KPIs such as productivity, accuracy, lead time, and service levels.
• Lead and mentor a team of supervisors, operators, and administrative staff, ensuring optimal workforce planning, scheduling, and performance.
• Ensure strict adherence to safety policies and regulatory compliance, leading incident investigations and preventive actions.
• Oversee inventory control, including discrepancy resolution, damage management, and storage optimization.
• Serve as the primary point of contact for customer service, KPI reporting, claims handling, and SLA management.
• Control operational costs, including labor, equipment, consumables, and vendor expenses, while identifying productivity improvements.
• Drive projects such as warehouse relocations, layout redesigns, new customer onboarding, and operational expansions, ensuring timely and efficient execution.

Job Requirements

• Minimum 10 years of experience in warehouse or logistics operations, with at least 3 years in a supervisory or managerial role
• Strong knowledge of warehouse operations (receiving, picking, packing, shipping, inventory control)
• Hands-on experience with WMS/ERP systems and Microsoft Office
• Understanding of warehouse equipment operations (forklifts, pallet jacks, clamp trucks)
• Proven leadership and team management skills
• Strong analytical, problem-solving, and decision-making abilities
• Customer-service oriented, with ability to manage multiple priorities
• Flexible to work extended hours, weekends, or holidays as needed
• Professional working proficiency in Korean and English

Salary Range

$65,000 - $100,000 CAD

Thank you for your interest in joining Pantos Logistics Canada.

We value teamwork, integrity, innovation, and continuous growth, and we are excited to meet candidates who share our commitment to excellence.