Labour & Employee Relations Specialist

Pantos Logistics Canada Inc.; Toronto; On-site; CAD 64,000 - 80,000; Full time

Job summary

Pantos Logistics Canada Inc. is seeking a Labour & Employee Relations specialist to focus on workplace investigations, grievance handling, disciplinary processes, and compliance with employment legislation across unionized and non-unionized environments.

This role does not involve people management or direct supervision. The position requires a Bachelor’s degree in HR or related field, 5+ years of ER experience, and willingness to travel frequently between sites.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of hands-on employee relations experience managing investigations, grievances, and disciplinary processes in a unionized or high-volume operational environment.
• Experience supporting HR or ER initiatives and contributing to programs that improve employee experience.
• Proficiency in MS Excel, Word, PowerPoint, and SharePoint.
• Experience delivering training or coaching under supervision.
• Comfortable in dynamic environments; able to manage shifting priorities.
• Strong organizational, multitasking, and attention-to-detail skills.
• Strong verbal and written communication skills, including facilitation support.
• Ability to handle confidential information with discretion.
• Experience working with unionized environments and supporting labor relations matters is an asset.
• Willingness and ability to travel frequently between operational sites as required.

Responsibilities

• Identify potential employee relations challenges and implement solutions to foster a positive, compliant, and productive work environment.
• Assist in managing urgent employee relations issues, ensuring timely resolution and minimizing impact on employees and operations.
• Contribute to projects that enhance employee experience across sites and support initiatives that improve engagement and satisfaction.
• Analyze data and case examples to guide decision-making and measure the effectiveness of HR programs.
• Prepare clear written communications and support the development and delivery of training sessions to educate and empower employees.
• Collaborate with managers, team leads, and employees to drive positive outcomes and strengthen workplace relationships.
• Navigate complex or ambiguous situations with judgment, escalating when necessary to maintain fairness and compliance.
• Periodically visit operational sites to observe employee interactions, provide support, and ensure HR compliance standards are met.

Skills

Communication skills

MS Office

Training delivery

Education

Bachelor's degree in HR/Business

Tools

SharePoint

MS Excel

MS Word

PowerPoint

Job description

5255 Yonge Street, North York, ON M2N 6P4

Pantos Logistics Canada Inc. (FNS Canada) provides comprehensive global logistics solutions to over 1,000 clients across various industries. We specialize in a wide range of logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.

With expertise across the entire supply chain, we provide customized logistics solutions covering customs clearance, production support, storage, and inbound/outbound transportation through multiple modes, including ocean, air, truck, and express services.

As part of a global logistics network, Pantos Logistics Canada is committed to delivering reliable, efficient, and innovative solutions that help our customers succeed in an increasingly connected world. We value collaboration, continuous improvement, and the growth of our employees as we work together to build a stronger future in logistics.

Job Summary

This is a Labour & Employee Relations specialist role focused on workplace investigations, grievance handling, disciplinary processes, and compliance with employment legislation in unionized and non-unionized environments. This role does not involve people management or operational supervision.

This role is NOT a line management or team leadership position and does not involve direct supervision of operational teams.

Job Duties

• Identify potential employee relations challenges and implement solutions to foster a positive, compliant, and productive work environment.
• Assist in managing urgent employee relations issues, ensuring timely resolution and minimizing impact on employees and operations.
• Contribute to projects that enhance employee experience across sites and support initiatives that improve engagement and satisfaction.
• Analyze data and case examples to guide decision-making and measure the effectiveness of HR programs.
• Prepare clear written communications and support the development and delivery of training sessions to educate and empower employees.
• Collaborate with managers, team leads, and employees to drive positive outcomes and strengthen workplace relationships.
• Navigate complex or ambiguous situations with judgment, escalating when necessary to maintain fairness and compliance.
• Periodically visit operational sites to observe employee interactions, provide support, and ensure HR compliance standards are met.

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of hands-on employee relations experience managing investigations, grievances, and disciplinary processes in a unionized or high-volume operational environment.
• Experience supporting HR or ER initiatives and contributing to programs that improve employee experience.
• Proficiency in MS Excel, Word, PowerPoint, and SharePoint.
• Experience delivering training or coaching under supervision.
• Comfortable in dynamic environments; able to manage shifting priorities.
• Strong organizational, multitasking, and attention-to-detail skills.
• Strong verbal and written communication skills, including facilitation support.
• Ability to handle confidential information with discretion.
• Experience working with unionized environments and supporting labor relations matters is an asset.
• Willingness and ability to travel frequently between operational sites as required.

Salary Range

$64,000 - $80,000 CAD

Thank you for your interest in joining Pantos Logistics Canada.

We value teamwork, integrity, innovation, and continuous growth, and we are excited to meet candidates who share our commitment to excellence.

Pantos Logistics Canada Inc. is committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for applicants with disabilities throughout the recruitment process. If you require accommodation, please let us know.