Luxury VIP Concierge for World-Class Mountain Resort

Accor; Whistler; On-site; CAD 30,000 - 42,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meal in staff cafeteria

Employee Travel Program

Golf/Ski passes

Job summary

Fairmont Chateau Whistler is seeking a VIP Concierge to deliver personalized luxury service for our valued guests from pre-arrival through post-departure. You will be the primary contact, anticipating needs and coordinating bespoke experiences to create memorable moments while upholding the highest standards of discretion.

This full-time, permanent role offers a dynamic hospitality environment at Canada’s premier mountain resort, with opportunities to collaborate across Front Office, Concierge,

Qualifications

• Previous experience in luxury hospitality, concierge, guest relations, butler service, or a similar guest-focused role preferred.
• Exceptional communication, interpersonal, and relationship-building skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proactive problem solver with a passion for delivering outstanding guest experiences.
• Professional, discreet and highly detail-oriented.
• Comfortable working a flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Serve as the dedicated concierge and primary point of contact for VIP guests, delivering personalized luxury service throughout the guest journey.
• Build meaningful guest relationships by anticipating needs, preferences, and expectations to create memorable experiences.
• Coordinate customized itineraries, dining reservations, transportation, wellness services, activities, and special requests.
• Deliver seamless arrival, in-stay, and departure experiences, ensuring every detail exceeds guest expectations.
• Partner closely with hotel departments to execute guest arrangements flawlessly and maintain exceptional service standards.
• Manage guest communications, requests, and service recovery with professionalism, discretion, and attention to detail.
• Act as a Lobby Ambassador, warmly welcoming guests, enhancing the overall resort experience, and fostering long-term guest loyalty.
• As a VIP Concierge, you will take ownership of the entire guest experience, working across various areas of the hotel, including Front Office, Concierge, Fairmont Gold, and Lobby Ambassador, to ensure a seamless and personalized experience for every guest.

Skills

Luxury hospitality

Guest relations

Concierge experience

Communication skills

Discretion

Job description

Fairmont Chateau Whistler is seeking a VIP Concierge to deliver personalized luxury service for our valued guests from pre-arrival through post-departure. You will be the primary contact, anticipating needs and coordinating bespoke experiences to create memorable moments while upholding the highest standards of discretion.

This full-time, permanent role offers a dynamic hospitality environment at Canada’s premier mountain resort, with opportunities to collaborate across Front Office, Concierge,