Front Office - Concierge (VIP)

SmartRecruiters, Inc.; Banff; On-site; CAD 36,000 - 42,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meal per shift

Medical, Vision & Dental benefits

Pension plan with 5% employer matching

Employee travel program

Room rate discounts at Fairmont & Acco

Mountain Explorer Travel Program

Facility discounts

Job summary

Fairmont Banff Springs in Banff, AB, invites a dedicated VIP Concierge to deliver personalized service, coordinating every detail of guests' stays for unforgettable experiences.

The role requires front office or concierge experience, knowledge of local attractions, and a passion for hospitality. Enjoy staff housing, meals, and a comprehensive benefits package.

Qualifications

• Minimum 2 years of hotel front office or concierge experience.
• Les Clefs d’Or membership optional or pursuing.
• Hospitality degree is an asset.
• Strong knowledge of local Banff attractions and amenities.

Responsibilities

• Coordinate all aspects of VIP guest stays from pre-arrival planning through post-departure follow-up.
• Provide expert knowledge on hotel services, dining, spa, golf, resort activities, and local attractions while arranging reservations and itineraries.
• Build meaningful guest relationships through proactive communication and personalized attention throughout the guest journey.
• Resolve guest concerns promptly and effectively, empowering colleagues and tracking service recovery.
• Support operational systems and administrative duties while upholding service standards.

Skills

Front Office Experience

Guest Services

Royal Service

Microsoft Office

Hotel Knowledge

Education

Diploma in Hospitality Management

Tools

Micros-Opera PROPERTY Manager

Job description

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.

Starting Rate:$26.04

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $30.64

Job Duties Include:

• Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.
• Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.
• Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.
• Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.
• Maintain a professional, collaborative, and service-focused environment by upholding the hotel’s service standards, demonstrating leadership values, and supporting operational systems and administrative duties as required.

Qualifications

Your Skills & Qualifications:

• Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service
• Les Clefs d’Or membership an asset, or are currently working towards membership
• Degree or Diploma in Hospitality Management is an asset
• Food & Beverage Experience an asset
• Excellent knowledge of Micros-Opera PROPERTY Manager
• Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher
• Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff
• Clean driving record and Class 5 license

Additional Information

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff?
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.