Veterinary Receptionist, Royal Oak Animal Hospital

VCA Animal Hospitals; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A veterinary care organization in Calgary is seeking a full-time Veterinary Receptionist. You will focus on providing outstanding customer service and ensure pets and their owners feel welcomed and appreciated. Responsibilities include managing appointments, assisting veterinary staff, and performing general housekeeping duties. This role requires strong multitasking and organizational skills, with opportunities for career development and additional benefits. If you are passionate about client care and love animals, join our dedicated team!

Benefits

Competitive wages

Health and Dental benefits

RRSP matching program

Referral Bonus Rewards

Generous personal pet care discounts

Extra perks like shopping discounts

Qualifications

• Must have a compassionate and nurturing attitude.
• Ability to answer a multiline phone system and book appointments effectively.
• Willingness to learn and assist veterinary staff with various tasks.

Responsibilities

• Ensure clients and their pets feel welcomed and cared for.
• Assist veterinary staff with treatments and various tasks.
• Manage email correspondence and track appointments.

Skills

Excellent customer service skills

Ability to multitask

Attention to detail

Strong organizational skills

Calm under stress

Education

Previous veterinary experience or certificate

Job description

Veterinary Receptionist Location: Calgary, AB

Royal Oak Animal Hospital is currently welcoming a full-time customer service-focused Veterinary Receptionist to join our team!

This opportunity includes a range of responsibilities which directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;

• Excellent customer service skills and a compassionate and nurturing attitude
• Multi-tasking is key! Ability to prioritize and multitask is a must - as is attention to detail
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Strong organizational skills, ability to work independently and to remain calm in stressful situations
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Animal handling and previous veterinary experience or certificate is an assets but not a requirement
• Willingness to work a variety of shifts
• If have a passion for client care, and a love for animals, we are excited to meet you and have you join our small, close knit team!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation !
• Competitive wages!
• Exceptional career development: there is room to grow here!
• Health and Dental benefits
• RRSP matching program
• Referral Bonus Rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Apply Now

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.