Veterinary Receptionist

Star Valley Veterinary Clinic; Aurora; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Paid sick days

Vacation time

Staff discounts on veterinary care

Job summary

LeGallais Veterinary Hospital is seeking a friendly, professional front desk receptionist to be the first point of contact for clients and their pets. You will manage phones, scheduling, and payments while supporting the team in a fast-paced veterinary clinic.

The role requires strong communication, multitasking, and a calm, organized approach. Experience in veterinary or veterinary-related customer service is preferred, and a caring, team-oriented attitude is essential.

Qualifications

• Experience in a veterinary clinic or fast-paced customer service.
• Friendly, professional, and compassionate with clients and patients.
• Strong communication and multitasking skills.
• Highly organized and able to stay calm under pressure.
• A team player who takes initiative and keeps things moving.

Responsibilities

• Welcoming clients and creating a positive, supportive first impression.
• Managing phones, scheduling, and appointment flow in a busy environment.
• Handling client questions, payments, and coordination of care.
• Supporting overall clinic organization and communication.
• Occasional assistance to the veterinary team as needed.

Skills

Front desk

Customer service

Multitasking

Communication

Team player

Job description

Hospital Name: LeGallais Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Be the first impression and the steady presence our clients rely on.

Serving our community since 1999, we’ve built a reputation for exceptional care, loyal clients, and a warm, team-focused environment. Our reception team is the heart of the client experience, and we’re looking for someone who thrives in a fast-paced clinic and takes pride in keeping things running smoothly.

The Role:

This is primarily a front desk, client-facing role, including:

• Welcoming clients and creating a positive, supportive first impression
• Managing phones, scheduling, and appointment flow in a busy environment
• Handling client questions, payments, and coordination of care
• Supporting overall clinic organization and communication
• Occasional assistance to the veterinary team as needed

Who You Are:

• Experience in a veterinary clinic or fast-paced customer service role is required
• Friendly, professional, and compassionate with clients and patients
• Strong communication and multitasking skills
• Highly organized and able to stay calm under pressure
• A team player who takes initiative and keeps things moving

What Great Reception Looks Like Here:

• You stay calm and kind, even when things get busy or stressful
• You can manage multiple priorities at once without losing attention to detail
• You take ownership — you don’t wait to be told what to do
• You communicate clearly and confidently with both clients and your team
• You help create a positive, supportive environment at the front desk
• You are reliable and consistent — your team knows they can count on you

What We Offer:

We believe in taking care of our team the same way we care for our patients:

• Supportive team culture - We love to do activities together!
• $19–$22/hour (based on experience and skill set)
• Paid sick days & vacation time
• Generous staff discounts on veterinary care & pet supplies
• RRSP Matching
• Wellness Spending Account

Start Date: ASAP - However we’re focused on finding the right fit.

Ready to Join Us?

If you enjoy being the go-to person, keeping things organized, and making clients feel cared for from the moment they walk in, we’d love to hear from you.