Veterinary Receptionist

NVA Canada; Aurora; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Uniform allowance

Comprehensive benefits

RRSP matching

Wellness spending account

Paid sick days

Vacation time

Staff discounts on veterinary care

Friendly team culture

Job summary

NVA Canada is seeking a friendly and organized front desk receptionist to be the first point of contact for clients in a busy veterinary clinic. You will manage phones, scheduling, and payments while delivering compassionate care to both clients and patients.

Ideal candidates are experienced in fast-paced customer service, highly organized, and able to multi-task with ease. Join our supportive team and contribute to a welcoming clinic atmosphere.

Qualifications

• Experience in a veterinary clinic or fast-paced customer service role is required.
• Friendly, professional, and compassionate with clients and patients.
• Strong communication and multitasking skills.
• Highly organized and able to stay calm under pressure.
• A team player who takes initiative and keeps things moving.

Responsibilities

• Greet clients and create a positive, supportive first impression.
• Manage phones, scheduling, and appointment flow in a busy clinic.
• Handle client questions, payments, and coordination of care.
• Support overall clinic organization and communication.
• Occasional assistance to the veterinary team as needed.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Team player

Job description

Be the first impression and the steady presence our clients rely on.

Serving our community since 1999, we’ve built a reputation for exceptional care, loyal clients, and a warm, team-focused environment. Our reception team is the heart of the client experience, and we’re looking for someone who thrives in a fast-paced clinic and takes pride in keeping things running smoothly.

The Role:

This is primarily a front desk, client-facing role, including:

• Welcoming clients and creating a positive, supportive first impression
• Managing phones, scheduling, and appointment flow in a busy environment
• Handling client questions, payments, and coordination of care
• Supporting overall clinic organization and communication
• Occasional assistance to the veterinary team as needed

Who You Are:

• Experience in a veterinary clinic or fast-paced customer service role is required
• Friendly, professional, and compassionate with clients and patients
• Strong communication and multitasking skills
• Highly organized and able to stay calm under pressure
• A team player who takes initiative and keeps things moving

What Great Reception Looks Like Here:

• You stay calm and kind, even when things get busy or stressful
• You can manage multiple priorities at once without losing attention to detail
• You take ownership — you don’t wait to be told what to do
• You communicate clearly and confidently with both clients and your team
• You help create a positive, supportive environment at the front desk
• You are reliable and consistent — your team knows they can count on you

What We Offer:

We believe in taking care of our team the same way we care for our patients:

• Supportive team culture - We love to do activities together!
• Uniform allowance
• Comprehensive benefits package
• $19–$22/hour (based on experience and skill set)
• Paid sick days & vacation time
• Generous staff discounts on veterinary care & pet supplies
• RRSP Matching
• Wellness Spending Account

Start Date: ASAP - However we’re focused on finding the right fit.

If you enjoy being the go-to person, keeping things organized, and making clients feel cared for from the moment they walk in, we’d love to hear from you.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.