Veterinary Front Desk & Care Assistant

VCA Canada Ltd.; Calgary; On-site; CAD 40,000 - 54,000; Full time

Benefits offered by this job

RRSP match

Paid time off

CE allowance

Uniform allowance

Mental health resources

Telemedicine / EAP

Job summary

Tuscany Veterinary Hospital is seeking a customer service-focused Veterinary Assistant, Receptionist to join our Calgary team. This full-time role supports the veterinary staff, greets clients, books appointments, answers calls, and assists with invoices and daily reception duties to keep the hospital running smoothly.

You will contribute to a welcoming environment, manage emails, assist with treatments when required, and learn more about veterinary services as you grow with our team.

Qualifications

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

Responsibilities

• Create a warm and welcoming environment for patients and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Answering multiline phone system and booking appointments
• Placing outbound calls to pet parents for follow-up and future bookings
• Responding to and managing email correspondence
• Admitting and discharging pet patients, including grooming clients
• Invoicing and billing; creating estimates and processing payments
• Scheduling appointments
• Learn about pet nutrition and wellness and help clients find the right diet for their pet
• General housekeeping duties and maintaining reception area cleanliness
• Willingness to learn more regarding veterinary services and office procedures

Job description

Tuscany Veterinary Hospital is seeking a customer service-focused Veterinary Assistant, Receptionist to join our Calgary team. This full-time role supports the veterinary staff, greets clients, books appointments, answers calls, and assists with invoices and daily reception duties to keep the hospital running smoothly.

You will contribute to a welcoming environment, manage emails, assist with treatments when required, and learn more about veterinary services as you grow with our team.