Veterinary Reception, Client Care, Calgary North Animal Hospital (Contract)

VCA Canada Ltd.; Calgary; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Program

Referral Bonus Rewards

Shopping discounts

Wellness apps

Job summary

VCA Canada is seeking a full-time Veterinary Receptionist, Client Care for Calgary North Animal Hospital & 24-hour Emergency Service on a fixed-term contract. This role includes some evenings, weekends and overnights to support the hospital team.

Create a warm, welcoming environment for clients and their pets. You will manage a multiline phone system, book appointments, respond to emails, admit and discharge patients, and handle invoicing and scheduling.

Qualifications

• Customer service or front desk experience is an asset.
• Love of pets helps you fit in with our compassionate team.

Responsibilities

• Create a warm, welcoming environment for clients and pets.
• Answer a multiline phone system and track and book appointments.
• Place outbound calls for follow-up and future bookings.
• Respond to and manage email correspondence from clients and internal staff.
• Admit and discharge pet patients.
• Invoice and process payments; create estimates with owner confirmation.
• Schedule appointments and maintain reception area cleanliness.
• Support veterinary staff with various tasks as needed.

Skills

Customer service

Phone system management

Appointment scheduling

Job description

Veterinary Reception, Client Care Location: Calgary, AB Position: Contract, Full-time

Calgary North Animal Hospital & 24-hour Emergency Service is currently welcoming a full-time Veterinary Receptionist, Client Care to join our team on a fixed term contract.

This role includes some evenings, weekends and overnights.

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.

In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!
• No experience with animals, no problem, so long as you love pets!

• What VCA Canada Offers A caring culture of Wellness and Appreciation!
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• And extra perks like shopping discounts and cool wellness apps!

Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

#VeterinaryReceptionist #ClientCareCoordinator #AnimalCare

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands.