Veterinary Client Care Coordinator Front Desk & Billing

VCA Animal Hospitals, Inc; Calgary; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

RRSP Employer 5% Match Program

VCA Canada RRSP Student Loan

Medical Library access

Job summary

VCA Canada is seeking a Veterinary Receptionist, Client Care in Calgary to deliver outstanding front-desk service. You will greet clients, assist clinical staff, manage the multiline phone system, handle appointments, and support billing and communications with pet parents.

The role emphasizes a friendly demeanor, strong organization, and a willingness to learn about veterinary services while contributing to a welcoming hospital environment.

Qualifications

• Excellent customer service skills with a friendly, professional demeanor.
• Ability to answer a multiline phone system and manage appointment bookings.
• Willingness to learn veterinary procedures and support staff.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Assist veterinary staff with various tasks and treatments when required.
• Answer a multiline phone system and track and book appointments effectively.
• Place outbound calls to pet parents for follow-up and future bookings.
• Respond to and manage email correspondence with clients, referring veterinarians, and internal messages.
• Admit and discharge pet patients.
• Handle invoicing and billing; create estimates and process payments.
• Schedule appointments and maintain accurate records.
• Provide exceptional customer service and keep reception areas organized.
• Engage in housekeeping duties to maintain a clean reception area and holding spaces.
• Demonstrate willingness to learn more about veterinary services and procedures.

Skills

Customer service

Phone system

Appointment scheduling

Communication

Multitasking

Client follow-up

Education

High school diploma

Tools

Practice management software

Email management software

Job description

VCA Canada is seeking a Veterinary Receptionist, Client Care in Calgary to deliver outstanding front-desk service. You will greet clients, assist clinical staff, manage the multiline phone system, handle appointments, and support billing and communications with pet parents.

The role emphasizes a friendly demeanor, strong organization, and a willingness to learn about veterinary services while contributing to a welcoming hospital environment.