Veterinary Front Desk & Client Care Specialist

Island Health; Victoria; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

RRSP Employer 5 % Match Program

Medical/Dental benefits

Wellness & Appreciation culture

Career development opportunities

Referral Bonus Rewards

Job summary

Central Victoria Animal Hospital is seeking a Veterinary Receptionist to welcome clients and manage front-desk operations. You will assist veterinary staff, answer multi-line calls, schedule and book appointments, and handle emails and billing with a friendly, professional demeanor.

The role emphasizes strong customer service, organization, and a willingness to learn more about veterinary services and procedures.

Responsibilities

• Create a warm and welcoming environment for our patient and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Answer a multiline phone system and track and book appointments effectively
• Place outbound calls to pet parents for follow-up and future appointment bookings
• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages
• Admit and discharge pet patients
• Invoicing/billing; create estimates, obtain pet owner confirmation and process payments
• Schedule appointments
• Deliver excellent customer service and put people at ease
• Maintain strong organizational skills
• General housekeeping duties; keep reception area, pet holding areas and common areas clean
• Willingness to learn more about veterinary services and assist staff with tasks

Job description

Central Victoria Animal Hospital is seeking a Veterinary Receptionist to welcome clients and manage front-desk operations. You will assist veterinary staff, answer multi-line calls, schedule and book appointments, and handle emails and billing with a friendly, professional demeanor.

The role emphasizes strong customer service, organization, and a willingness to learn more about veterinary services and procedures.